EPIC Ambulatory/ My chart

Canada
Remote
Posted Oct 5, 2026
1 position

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Employment type: Full-time
Experience level: Senior · 5+ years
Minimum education: Professional degree
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level

Job summary

Configure, maintain, test, and optimize Epic Ambulatory and MyChart applications, supporting outpatient clinical workflows and patient-facing portal functionality. Collaborate with clinical, business, and technical stakeholders to resolve issues, support implementations and upgrades, and document requirements, configurations, and testing.

Job details

Job Title: Epic Ambulatory / MyChart Analyst Location: Canada - Remote Employment Type: Full-Time Experience: 5+ years preferred Job Summary We are seeking an experienced Epic Ambulatory / MyChart Analyst to support the implementation, configuration, optimization, testing, and ongoing maintenance of Epic Ambulatory and MyChart applications. The ideal candidate will have strong experience with outpatient/ambulatory healthcare workflows and the Epic electronic medical record (EHR) environment, along with hands-on experience supporting MyChart functionality. Key Responsibilities Analyze clinical and business requirements and translate them into Epic Ambulatory/MyChart solutions. Configure and maintain Epic Ambulatory application functionality. Support MyChart configuration, workflows, and patient-facing functionality. Work closely with physicians, nurses, clinicians, registration teams, business users, and IT stakeholders. Analyze existing workflows and recommend system enhancements and optimization opportunities. Participate in Epic implementations, upgrades, enhancements, and application optimization projects. Perform application build, configuration, testing, troubleshooting, and validation. Develop and execute test plans and test cases for new functionality and system changes. Investigate and resolve application issues and production incidents. Provide ongoing application support and troubleshooting to end users. Document requirements, workflows, configurations, testing results, and support procedures. Participate in change management, release management, and upgrade activities. Collaborate with technical teams and other Epic application analysts to ensure integrated workflows. Support system interfaces and integrations where applicable. Participate in meetings, project planning, status reporting, and knowledge-transfer activities. Epic Ambulatory Responsibilities Support outpatient clinical workflows within Epic Ambulatory. Configure and maintain ambulatory workflows, including encounters, clinical documentation, orders, medications, scheduling-related workflows, and other applicable functionality. Support physician and clinical-user workflows. Troubleshoot configuration and workflow issues. Participate in optimization initiatives to improve clinical efficiency and user experience. MyChart Responsibilities Support Epic MyChart patient portal functionality. Configure and troubleshoot patient-facing workflows and functionality. Support areas such as patient access, appointments, results, messaging, questionnaires, proxy access, and other applicable MyChart features. Work with clinical and business stakeholders to improve the patient portal experience. Troubleshoot MyChart issues and coordinate with technical teams when required. Required Qualifications Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field preferred. 5+ years of experience in healthcare IT/EHR systems preferred. Strong hands-on experience with Epic Ambulatory. Experience with Epic MyChart is required/preferred depending on project requirements. Current Epic certification in the applicable module is mandatory. Experience with Epic implementation, configuration, testing, upgrades, optimization, or production support. Strong understanding of ambulatory/outpatient clinical workflows. Strong analytical and troubleshooting skills. Excellent written and verbal communication skills. Ability to work independently in a remote environment. Epic Ambulatory certification Epic MyChart certification or relevant MyChart implementation experience Experience with Epic upgrades and optimization projects Experience working directly with physicians and clinical stakeholders Strong healthcare workflow knowledge Production support and incident management experience Experience with integrated Epic applications and interfaces Strong documentation and testing experience

What you’ll do

Requirements

The role prefers 5+ years of healthcare IT or EHR experience, hands-on Epic Ambulatory experience, and strong knowledge of outpatient workflows; Epic MyChart experience is also sought. A current certification in the applicable Epic module is mandatory, and a relevant bachelor's degree is preferred.