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Senior Administrator - Sailpoint IIQ, Java, SailPoint FAM

Canada
On-site
Posted Aug 6, 2026
1 position

Opens an external site

Employment type: Contract
Experience level: Senior · 5+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Entry level

Job summary

The role involves managing identity security solutions and leading customer interactions to resolve technical issues. The administrator will explain technical concepts to clients and handle troubleshooting and knowledge transfer sessions.

Job details

Must Sailpoint IIQ, Java, SailPoint FAM Description Purpose: Ensure candidates have strong communication skills, customer interaction experience, and minimum SailPoint ISC functional knowledge. Communication Skills (Mandatory) Ability to clearly explain technical concepts in simple, customer-friendly language Comfortable participating in and leading customer calls Structured communication approach (problem → analysis → solution) Clear written communication (emails, chat responses) Asks clarifying questions and avoids assumptions Customer Interaction Experience (Mandatory) Direct customer-facing experience (calls, demos, troubleshooting, KT sessions) Experience handling customer queries independently or with minimal support Understanding of customer expectations around clarity, timelines, and ownership SailPoint ISC Functional Knowledge Basic understanding of SailPoint Identity Security Cloud and its purpose Awareness of identity lifecycle concepts Conceptual understanding of authoritative vs authentication sources High-level understanding of connectors Awareness of Tenant Connectivity activities

What you’ll do

Requirements

Candidates must have strong communication skills and experience in direct customer-facing roles. Functional knowledge of SailPoint ISC, identity lifecycle concepts, and Java is required.