Customer Service Representative

Job summary

The representative will handle customer calls, process orders, and manage billing inquiries while maintaining account information. They will also interact with customers and staff to resolve service issues and complaints effectively.

Job details

Why Choose Us: We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day. Pay: $50,000/year Schedule: Monday-Friday 8am-4:30pm Address: 25 Fawcett Rd, Coquitlam Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community. As a customer service representative with us the minimum responsibilities are: Answering customer calls and processing customer orders for new service, discontinuance, or changes in service. Accepting payments from customers, researching customer billing inquiries and updating customer account information. Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues. What We Need From You: 2 years of high-volume Customer Service experience Experience with Microsoft Word, Excel and Outlook Excellent verbal and written communication skills What You’ll Get From Us: Competitive Wages Retirement Plan with company match; let us help you save for your future Benefits; Medical, Dental, Vision Perks, perks, perks! Employee Assistant Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan Insurance: Life, Short Term/Long Term Disability Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance. We thank all applicants for their interest but advise only those selected for an interview will be contacted.

What you’ll do

The representative will handle customer calls, process orders, and manage billing inquiries while maintaining account information. They will also interact with customers and staff to resolve service issues and complaints effectively.

Requirements

Candidates must have at least 2 years of high-volume customer service experience. Proficiency in Microsoft Office applications and strong verbal and written communication skills are required.

Benefits

• Retirement plan • Medical insurance • Dental insurance • Vision insurance • Employee assistant program • Scholarship opportunities • Employee stock purchase plan • Life insurance • Short term disability insurance • Long term disability insurance

Listed skills

• Customer service · Preferred
• Account Management · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Order processing
• Billing inquiries
• Account management
• Conflict resolution
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Communication skills
• Billing Inquiries
• Self-Discipline
• Customer Service
• Communication
• Waste Collection

Job areas

• Customer Service & Support
• Logistics
• Environmental & Sustainability
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives