Customer Success- Deployment Coordinator

Job summary

The Deployment Coordinator manages technology equipment and software deployment schedules while serving as a liaison between customers, technicians, and vendors. They are responsible for tracking project activities, maintaining documentation, and ensuring efficient project delivery.

Job details

We are seeking a Deployment Coordinator to join our Customer Success Team. This role supports customers and internal teams by coordinating technology equipment and software deployments while helping deliver an exceptional customer experience. The Deployment Coordinator serves as a key liaison between customers, technicians, vendors, and internal stakeholders to ensure projects are completed efficiently and on schedule. What You'll Do • Coordinate technology equipment and software deployment schedules. • Communicate with customers, technicians, vendors, and internal teams to support successful project delivery. • Track deployment activities and assist with scheduling, documentation, and administrative tasks. • Follow WBM processes and use tools and systems to manage work effectively. • Support the Customer Success team with day-to-day coordination activities. • Contribute to a positive customer and team experience through responsive communication and problem-solving. What You'll Bring • Grade 12 diploma or equivalent (GED). • Experience or interest in project coordination, service coordination, scheduling, or customer support. • Strong communication, organizational, and multitasking skills. • A customer-focused mindset with a passion for delivering exceptional service. • Ability to build positive relationships with customers and teammates. • Strong problem-solving skills and attention to detail. • Willingness to learn and grow within the role. Why Join WBM? At WBM, you'll be part of a team that values collaboration, continuous learning, and meaningful work. Your role will directly support organizations across Western Canada by helping ensure technology solutions are delivered successfully and create positive business outcomes. Additional Details WBM offers a competitive compensation and benefits package, including medical, dental, and disability coverage, as well as a group RRSP program. WBM is committed to meaningful community engagement across Western Canada. Team members have opportunities to get involved and contribute to community initiatives while making a positive impact in the communities where we live and work. Only applicants selected for an interview will be contacted. We thank all applicants for their interest in WBM.

What you’ll do

The Deployment Coordinator manages technology equipment and software deployment schedules while serving as a liaison between customers, technicians, and vendors. They are responsible for tracking project activities, maintaining documentation, and ensuring efficient project delivery.

Requirements

Candidates must possess a Grade 12 diploma or equivalent and demonstrate strong organizational and communication skills. Experience or interest in project coordination, scheduling, or customer support is required.

Benefits

• Medical coverage • Dental coverage • Disability coverage • Group RRSP program

Listed skills

• Problem solving · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Project coordination
• Service coordination
• Scheduling
• Customer support
• Communication
• Organizational skills
• Multitasking
• Customer-focused mindset
• Problem-solving
• Attention to detail
• Continuous Development
• Customer Success Management
• Technology Solutions
• Willingness To Learn
• Administrative Functions
• Project Delivery
• Customer Support
• Customer Service
• Problem Solving
• Project Coordination
• Software Deployment
• Coordinating
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Technology
• Logistics
• Customer Success Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers