Provider Relationship Manager

Job summary

The Provider Relationship Manager will oversee a network of service providers to ensure performance standards and contractual obligations are met or exceeded. They will also lead community engagement efforts and identify areas for quality improvement through regular reviews and action planning.

Job details

Company Description We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth. Job Description About the role Provider Relationship Manager (Employment Services Performance Manager) Location: Work from home office with regional travel requirements. Home office must be based within close proximity to Peel or York regions. Travel Expectations: Regular (weekly) visits at Service Provider locations in Peel & York regions with occasional travel across the broader GTA. Like WCG, you believe in the power of work to transform lives. As a Provider Relationship Manager, you’ll be responsible for building effective relationships and supporting your portfolio of providers to achieve great results for our clients and service users. The PRM will be responsible for building effective relationships and supporting your portfolio of providers to achieve great results for our clients and service users. The PRM will manage a network of Service Providers, ensuring they provide the highest level of service for Participants, and meet and exceed the contractual minimum expectations for performance and service standards. Identify and address priority areas for performance and continuous quality improvement to be addressed as part of a Service Provider Improvement Plan. What you’ll do Manage a network of Service Providers, ensuring they provide the highest level of service for clients, and meet and exceed the contractual minimum expectations for performance and service standards Identify and address priority areas for performance and quality improvement through regular reviews and Improvement Action Planning Take a lead role in community engagement, and integration with existing services. Identify priority areas where Service Providers need additional support and capacity building to be addressed through support programs and a range of best practice forums. Provide practical advice and support to give a great quality service to the client, and maximize performance opportunities Maintain auditable records of the contract management activities undertaken with Service Providers and provide evidence of adherence to governance and procedures for internal and external audits and accreditations Manage revenue, operational and job seeker expenditures to ensure that the financial objectives of the business are met Develop and maintain an effective relationship with the WCG Operational Team to ensure that strategies to drive performance improvement and manage underperformance, align with catchment priorities and requirements to meet the needs of the funder and wider social impacts Ensure the operation complies with WCG’s policies relation to Information security and Data protection Qualifications What you bring Minimum 5 years combined progressive strategic leadership and contract management experience in the field of Employment Services Must successful pass a Criminal Record Check Flexibility and the ability to work in different locations and travel as required Preferred Criteria A post-secondary degree or diploma in leadership or business/management Bilingual (French/English) For complete job requirements, see the full Job Description here. Additional Information What we offer Competitive salary range of $80,000 to 85,000 per year (based on full-time hours) Comprehensive and flexible health and dental benefits RRSP Matching program of 2.5% base earnings Ongoing learning and development opportunities Generous time-off policies that promote work/life balance A diverse and inclusive workplace with a track record of high employee engagement and teamwork The opportunity to do work that makes a difference! ICWCGEOTO Diversity, Equity, Inclusion and Belonging Matter WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone. WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process. Passion and Lived Experience Matter! If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals. Program: EO - York Travel Expectations: Yes (see description for details) Employment Type: Permanent

What you’ll do

The Provider Relationship Manager will oversee a network of service providers to ensure performance standards and contractual obligations are met or exceeded. They will also lead community engagement efforts and identify areas for quality improvement through regular reviews and action planning.

Requirements

Candidates must have a minimum of 5 years of progressive strategic leadership and contract management experience in employment services. A post-secondary degree or diploma in leadership or business management is preferred, and the role requires the ability to travel within the Peel and York regions.

Benefits

• Health benefits
• Dental benefits
• RRSP matching
• Learning and development opportunities
• Paid time off

Listed skills

• Quality Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Contract management
• Strategic leadership
• Performance management
• Quality improvement
• Community engagement
• Relationship management
• Capacity building
• Data protection
• Information security
• Financial management
• Auditing
• Governance
• Employment services
• Workplace Inclusivity
• Bilingual (French/English)
• Service Standards
• Planning
• Quality Improvement
• Management
• Contract Management
• Continuous Quality Improvement (CQI)
• Information Privacy
• Economic Growth
• Employee Engagement
• External Auditing
• Leadership
• Internal Auditing
• Performance Improvement
• Strategic Leadership
• Teamwork

Job areas

• Management & Leadership
• Social Services
• Government & Public Sector
• Human Resources
• Consulting
• Relationship Manager
• Government / Defense Contracts Manager
• Buyers
• Purchasing Agents, Except Wholesale, Retail, and Farm Products
• Buyers and Purchasing Agents

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