Full Time Customer Support Agent

Job summary

Manage high-volume inbound calls while maintaining professionalism and empathy. Navigate multiple computer systems to provide accurate information and maintain detailed service documentation.

Job details

Customer Support Agent (Full-Time) Location: In-Office I Pay: $17/hr I Schedule: 4-day work week (10-hr shifts) At We An-Ser, we are the voice of our clients. We're looking for calm, professional, and tech-savvy individuals to join our 24/7 service team. If you thrive in a fast-paced environment and take pride in turning a caller's day around, we want to hear from you! The Role: Manage high-volume inbound calls with professionalism and empathy Navigate multiple computer systems to provide accurate information and support Maintain a high standard of service quality and detailed documentation What You Bring: A typing speed of 35+ WPM successfully and accurately A warm demeanor and the ability to stay composed during difficult conversations. A commitment to consistent attendance and schedule adherence Availability for weekend shifts and holidays (we are a 24/7/365 service) The Perks: RRSP with company matching, Paid Vacation, and Medical, Dental, and Vision coverage. Shifts: We have various consistent 4-day schedules with 10-hr shifts. One weekend day is required to work. We An-Ser is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

What you’ll do

Manage high-volume inbound calls while maintaining professionalism and empathy. Navigate multiple computer systems to provide accurate information and maintain detailed service documentation.

Requirements

Requires a typing speed of at least 35 WPM and the ability to remain composed during difficult conversations. Candidates must be available for weekend shifts and holidays in a 24/7/365 environment.

Benefits

• RRSP with company matching
• Paid vacation
• Medical coverage
• Dental coverage
• Vision coverage

Listed skills

• Customer support · Preferred
• Problem solving · Preferred
• Documentation · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer support
• Inbound call management
• Typing speed
• Computer systems navigation
• Professionalism
• Empathy
• Communication
• Problem solving
• Documentation
• Inbound Calls
• Customer Support
• On-Time Performance
• Typing
• Technical Acumen

Job areas

• Customer Service & Support
• Administrative
• Customer Support Agent
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives