Inside Sales Expert - West

Job summary

The Inside Sales Expert drives sales activities and manages customer accounts by coordinating with internal teams to ensure order fulfillment and issue resolution. They are responsible for maintaining a sales pipeline, providing technical support, and delivering an exceptional customer experience to foster long-term business growth.

Job details

JOB DESCRIPTION Position: Inside Sales Expert - West Reports to: Client Relations Team Leader Job Ref: WCA0204EMPL-ISE Style: Hybrid Position Summary: The Inside Sales Expert is responsible for driving inside sales activities while working closely with Field Sales, Marketing, Client Relations, and Distribution Partners to support business growth and customer success. The role focuses on developing strong relationships with prospects, customers, and key decision-makers, increasing product awareness, identifying new business opportunities, and supporting the achievement of territory sales objectives. The position serves as a key point of contact for customer inquiries and support, providing timely assistance with orders, quotations, pricing, technical requests, and payment-related matters. By coordinating with internal teams across Sales, Operations, Supply Chain, Product Management, and Client Relation, the Internal Sales Specialist ensures complete ownership and resolution of customer requests and issues. Success in this role requires a proactive, customer-focused approach, strong communication and relationship-building skills, effective pipeline and CRM management, and a commitment to delivering an exceptional customer experience that drives customer satisfaction, loyalty, and long-term business growth. Main Accountabilities: * Serve as the primary point of contact for customer inquiries, requests, and issue resolution by coordinating with Sales, Operations, Supply Chain, Product Management, Product Support, and other internal or external stakeholders. * Deliver an exceptional customer experience by proactively communicating status updates, resolving concerns, answering questions, and ensuring timely follow-up throughout the entire customer journey. * Support revenue growth by qualifying and managing sales opportunities, maintaining an active sales pipeline, and collaborating closely with Field Sales, Marketing, and Client Relation steams to achieve territory objectives. * Manage and develop customer accounts generating less than CAD $25,000 annually, identifying growth opportunities and transitioning accounts to the appropriate Territory Sales Manager when strategic growth thresholds are achieved. * Provide comprehensive sales support, including quotations, cross-references, sample requests, pricing, product information, order management, and other customer-related sales activities. * Coordinate customer requests and commercial activities to ensure all requirements—including production capability, delivery schedules, pricing, quotations, invoicing, and resource availability—are handled accurately and efficiently. * Identify, communicate, and escalate high-potential opportunities, including repeat OEM business, panel builder projects, and scalable industrial automation solutions, to support long-term business growth. * Maintain accurate customer, opportunity, and activity records within the Weidmüller CRM system and ensure compliance with all reporting requirements and business processes. * Monitor, analyse, and report key performance indicators, sales forecasts, pipeline activity, and territory performance, providing actionable insights and recommendations to management. * Collaborate with internal and external stakeholders to support territory objectives, strengthen customer relationships, and contribute to the achievement of regional sales and business growth targets. * Continuously seek opportunities to improve customer satisfaction, operational efficiency, and overall business performance through proactive communication, problem-solving, and teamwork. Qualifications * Technical Diploma * 3-5 years experience in Inside Sales Account Management

What you’ll do

The Inside Sales Expert drives sales activities and manages customer accounts by coordinating with internal teams to ensure order fulfillment and issue resolution. They are responsible for maintaining a sales pipeline, providing technical support, and delivering an exceptional customer experience to foster long-term business growth.

Requirements

Candidates must possess a technical diploma and have 3-5 years of experience in inside sales account management. Strong communication, relationship-building, and CRM management skills are essential for success in this role.

Listed skills

• Teamwork · Preferred
• Problem solving · Preferred
• Account Management · Preferred
• Communication · Preferred
• Reporting · Preferred
• Technical Support · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside Sales
• Account Management
• Customer Relationship Management
• CRM
• Sales Pipeline Management
• Order Management
• Technical Support
• Pricing Strategy
• Quotation Preparation
• Communication
• Problem Solving
• Teamwork
• Business Growth
• Customer Experience
• Reporting
• Sales Forecasting
• Sales Territory Management
• Sales Support
• Sales Pipelines
• Operational Efficiency
• Customer Success Management
• Industrial Automation
• Supply Chain
• Sales Prospecting
• Management
• Business Process
• Customer Service
• Sales
• Leadership
• Marketing
• Scalability
• Invoicing
• Key Performance Indicators (KPIs)
• Order Management Systems
• Product Management
• Product Support
• Quotations
• Regional Sales
• Relationship Building
• Sales Operations
• Revenue Growth
• Coordinating
• Cisco Identity Services Engine (ISE)
• Customer Inquiries

Job areas

• Sales
• Customer Service & Support
• Manufacturing
• Administrative
• Inside Sales Executive
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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