Product Support Specialist

Job summary

Provide technical support and guidance to the sales organization and customers to identify cost-effective solutions. Develop technical proposals, deliver product presentations, and conduct training sessions to support the end-to-end sales process.

Job details

JOB DESCRIPTION Position: Product Support Specialist Reports to: Regional Automation Manager - Central Job Ref: WCA0109EMPL-PSS Role Type: Hybrid Pay Range: $70,000 - $80,000 Provide technical support to the local Sales organization and customers by identifying the most suitable and cost-effective solutions. Develop and present technical proposals for applied products and technologies to support the end-to-end sales process. Serve as a key technical resource for supporting divisions. Main Accountabilities Sales Support * Provide technical guidance and input on customer, channel, and sales engineer inquiries related to Weidmüller products, systems, and applications. * Support technical meetings, product presentations, and negotiations with expert advice. Diagnostic Studies * Perform analytical and diagnostic evaluations to assess customer requirements and recommend the most appropriate technical solutions that align with product capabilities and business objectives. * Propose solutions for complex and customized inquiries. Technical Presentations * Prepare and deliver in-depth technical presentations and product demonstrations to both internal teams and external customers, addressing complex product-related topics. Training * Deliver training sessions on products, solutions, and services to enhance internal and customer knowledge. * Prepares demonstration equipment for sales team, partners, and our end customers. Technical Publications * Draft and review technical articles and documentation for publication and internal use. Competitive Analysis * Analyze customer requirements and competitor offerings using market intelligence and input from the sales organization. * Complete technical cross-references as needed to support competitive positioning. Education/ Experience/ Requirements * Bachelor’s degree, diploma, or equivalent experience in Mechatronics, Electrical/Electronic, Mechanical, Software Engineering * Experience with Industrial Control products and/or application knowledge in industrial automation * Competency with programming languages such as ANSI C, Structured Text (ST), Ladder Diagram (LD), Python, Node-Red, and familiarity with Codesys is considered a strong asset * Successful completion of the certified Engineering Launchpad training program (3 months) will be required * Additional certified Sales Launchpad training is expected to be completed within the first year

What you’ll do

Provide technical support and guidance to the sales organization and customers to identify cost-effective solutions. Develop technical proposals, deliver product presentations, and conduct training sessions to support the end-to-end sales process.

Requirements

Requires a bachelor's degree or equivalent experience in Mechatronics, Electrical, Electronic, Mechanical, or Software Engineering. Candidates should have experience with industrial control products and proficiency in various programming languages.

Listed skills

• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical support
• Sales support
• Diagnostic studies
• Technical presentations
• Product demonstrations
• Training delivery
• Technical writing
• Competitive analysis
• Mechatronics
• Electrical engineering
• Electronic engineering
• Mechanical engineering
• Software engineering
• Industrial automation
• Programming
• Codesys
• Technical Presentations
• Node-RED
• Sales Support
• Industrial Automation
• Business Objectives
• Programming Languages
• Technical Support
• Automation
• Controller Development System (CoDeSys)
• Sales
• Python (Programming Language)
• Ladder Diagram
• Market Intelligence
• Negotiation
• Presentations
• Product Demonstration
• Product Support
• Sales Engineering
• Sales Process
• Software Engineering
• Structured Text
• Competitive Analysis

Job areas

• Engineering
• Sales
• Customer Service & Support
• Manufacturing
• Technology
• Product Support Specialist
• Product Support Engineer
• Commercial Sales Representatives
• Sales Engineers

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