Representative - Customer Service (Warehouse)

As a Representative - Customer Service, you will sell merchandise to customers over the counter and over the phone, providing excellent customer service and facilitating sales while utilizing knowledge of product sold. You will also provide full back up to the Warehouse Associate performing all required duties such as: receiving, picking orders, completing shipping documents, storing product. Responsibilities: Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. Enter customer orders in system and pick product. Process payments for cash account customers. Research and resolve customer problems, acting as the customer liaison between other departments when necessary. Contact customers in timely manner on printed pick up orders. Process customer returns. Place new merchandise on display and maintain cleanliness of shelving and counter area Qualifications: High School Degree or Equivalent required Solid interpersonal skills that allow one to work effectively in a diverse working environment Able to effectively communicate both verbally and in writing, English mandatory – French an asset. Able to work well under pressure Strong attention to detail Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times Computer literate, including effective working skills of MS Word, Excel, and e-mail #LI-SC2 This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan. In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here. At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. ​ Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. ​ Learn more about Working at Wesco here and apply online today!​ Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.​ Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.​ Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. This posting is for a current, active vacancy intended for immediate hire.

The representative will respond to customer inquiries via telephone, email, and walk-ins to provide problem resolution. They will also act as a liaison between departments and support the sales counter as needed.

Candidates must have a high school diploma or equivalent, with an associate degree preferred. A minimum of 2-4 years of relevant experience and strong interpersonal and computer skills are required.

• Paid time off • Medical coverage • Dental coverage • Vision coverage • Retirement savings plans

• Customer servicePreferred
• interpersonal skillsPreferred
• Attention to detailPreferred
• Account ManagementPreferred
• Microsoft ExcelPreferred
• CommunicationPreferred
• Conflict ResolutionPreferred
• emailPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Problem resolution
• Communication
• Interpersonal skills
• Attention to detail
• Computer literacy
• MS Word
• Excel
• Email
• Conflict resolution
• Account management
• Sales support
• Tactfulness
• Supply Chain
• Time Off Management
• Microsoft Word
• Research
• Business To Business
• Customer Service
• Computer Literacy
• Sales
• Interpersonal Communications
• Problem Solving
• Writing
• Customer Inquiries
• Teamwork
• Detail Oriented

• Customer Service & Support
• Logistics
• Manufacturing
• Sales
• Warehouse Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week