Administrative Assistant

About Us: We are a busy and well-established physiotherapy clinic committed to providing exceptional care and personalized rehabilitation services to our patients. We are currently seeking a Medical Administrative Assistant who thrives in a fast-paced environment, enjoys working with people, and has a keen eye for detail. Position Overview: As a key member of our front office team, you will be the first point of contact for patients and play a vital role in ensuring the clinic runs smoothly. You will support both our clinical and administrative teams while helping to maintain a professional, organized, and welcoming atmosphere. Key Responsibilities:  Schedule and confirm patient appointments for physiotherapists  Answer phone calls, manage email communications with patients and practitioners  Request and maintain electronic medical reports and correspondence  Complete patient intake forms and insurance/claim documents  Maintain accurate and confidential patient records and files  Handle daily billing and payment processing  Organize and maintain administrative systems such as filing and document tracking  Provide general administrative support to the Office Manager and Physiotherapists  Assist with light general office cleaning to maintain a clean space Qualifications:  Previous experience in a medical or physiotherapy office preferred  Familiarity with electronic medical records (EMR) and scheduling software (Jane) is an asset  Strong communication, customer service, and interpersonal skills  Highly organized and detail-oriented with strong multitasking abilities  Comfortable working in a fast-paced team environment  Proficient in Microsoft Office (Word, Excel, Outlook)  Discretion and professionalism in handling confidential information

The role involves managing patient appointments, communications, and intake forms while maintaining confidential medical records. Additionally, the assistant handles daily billing and provides general administrative support to the clinic staff.

Candidates should have strong organizational and communication skills with proficiency in Microsoft Office. Previous experience in a medical office and familiarity with Jane software are preferred assets.

• Customer servicePreferred
• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• Patient Scheduling
• Medical Billing
• Customer Service
• Electronic Medical Records
• Microsoft Office
• Multitasking
• Interpersonal Communication
• Document Management
• Patient Intake
• Confidentiality

• Administrative
• Healthcare
• Customer Service & Support

Minimum experience

0+ years

Apply by

Sep 19, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available