Personal Trainer/Customer Service

Company Description West Coast Muscle is dedicated to helping individuals achieve their health and wellness goals through effective training and supportive customer service. Team members are encouraged to create a welcoming environment that supports a wide range of fitness levels and personal objectives. The company values professionalism, safety, and a positive client experience in all interactions. Role Description This is a full-time, on-site Personal Trainer/Customer Service role located in Campbell River, BC. The position involves providing one-on-one and small-group training sessions, designing personalized workout plans, and coaching clients on proper exercise technique and safe use of equipment. Day-to-day responsibilities include greeting clients, answering questions, managing appointments, and supporting membership inquiries and sign-ups. The role also covers maintaining a clean and safe training environment, monitoring equipment, and collaborating with team members to ensure a high level of client satisfaction. The Personal Trainer/Customer Service team member will be expected to promote gym programs, track client progress, and contribute to a positive, inclusive atmosphere. Qualifications Demonstrated knowledge of exercise science, strength training, and general fitness programming. Ability to deliver clear, supportive coaching and provide safe instruction on equipment and techniques. Strong customer service skills, including active listening, empathy, and professional communication. Organizational skills to manage schedules, appointments, and client follow-up efficiently. Comfort working in a team environment and collaborating with colleagues and management. CPR/First Aid certification and a recognized personal training certification (or willingness to obtain). Previous experience in a gym, fitness studio, or client-facing role is an asset. Ability to work flexible hours, including evenings and weekends, as needed. Commitment to maintaining an inclusive, respectful, and non-discriminatory environment for all clients and team members.

The role involves providing personalized one-on-one and small-group training sessions while designing customized workout plans for clients. Additionally, the position handles customer service tasks such as managing appointments, membership inquiries, and maintaining a safe gym environment.

Candidates should have knowledge of exercise science and strength training, along with strong communication and organizational skills. A recognized personal training certification and CPR/First Aid certification are required or desired.

• Customer servicePreferred
• First AidPreferred

Identified from the job description. Confirm important requirements above.

• Exercise Science
• Strength Training
• Fitness Programming
• Coaching
• Customer Service
• Active Listening
• Professional Communication
• Organizational Skills
• Schedule Management
• Client Relationship Management
• First Aid
• CPR

• Sports & Recreation
• Customer Service & Support
• Healthcare
• Education

Minimum education

Professional degree

Minimum experience

0+ years

Apply by

Sep 11, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available