Bowling Counter Attendant

Job summary

The Bowling Counter Attendant manages lane assignments, processes payments, and provides equipment to guests while maintaining a clean and organized counter area. They also support other departments through cross-training and provide information about the facility to ensure a positive guest experience.

Job details

The Bowling Counter Attendant provides excellent service to the guests and answers inquiries while admitting guests into the bowling lanes and billiards area. The Bowling Counter Attendant is a diverse role that will assist throughout the departments at Ed’s Bowling. PRIMARY RESPONSIBILITIES: Selling bowling lanes to guests, assigning bowlers to lanes, receiving lane payments, handing out bowling shoes. Organizing and maintaining a clean counter area and sanitation of bowling shoes. Providing bowlers with rental shoes, lane bumpers, and special needs bowling equipment. Supporting other departments through cross-training within Ed’s Bowling including Alien Outbreak Escape Room, Ed’s Lounge and Billiards. Answering and transferring phone calls and responding to lane inquires Providing exceptional customer service including having sound knowledge of West Edmonton Mall, lane and package prices, and general attraction information in order to assist guests with any questions or issues they may have. Follow health and safety, and emergency procedures. Other responsibilities as required. DESIRED QUALIFICATIONS: Applicants must possess a friendly, cheerful personality. Willingness to learn new skill sets and processes in relation to Ed’s Bowling operations. Completion of ProServe certification or able to take the required training. Prior cash handling and customer service experience preferred. Must enjoy working with the public in a fast-paced environment. TERMS OF EMPLOYMENT: This is a temporary part-time position ending on or before April 10, 2027, that requires flexible availability including days, evenings, weekends, and holidays. Must be able to pass a basic security clearance.

What you’ll do

The Bowling Counter Attendant manages lane assignments, processes payments, and provides equipment to guests while maintaining a clean and organized counter area. They also support other departments through cross-training and provide information about the facility to ensure a positive guest experience.

Requirements

Applicants should have a friendly personality and a willingness to learn new operational processes. Prior experience in cash handling and customer service is preferred, and candidates must be able to obtain ProServe certification.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Sanitation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Cash handling
• Communication
• Problem solving
• Organization
• Sanitation
• Interpersonal skills
• Multi-tasking
• Cash Handling
• Willingness To Learn
• Customer Service
• Emergency Procedures
• Selling Techniques
• Operations
• Security Clearance
• Customer Inquiries

Job areas

• Hospitality
• Customer Service & Support
• Retail
• Sports & Recreation
• Counter Attendant
• Greeter
• Cashiers and Ticket Clerks
• Cashiers