Creative Projects Manager

Job summary

Lead the intake, prioritization, and delivery of creative services while managing internal teams and external agency partners. Establish and improve operational processes to ensure creative work aligns with organizational goals and marketing initiatives.

Job details

We're looking for a Creative Project Manager to lead WCLC's Studio function, our internal creative services, production, and delivery team. This role is responsible for overseeing the intake, prioritization, resourcing, and delivery of creative work that supports marketing campaigns, communications initiatives, provincial partner needs, and organizational priorities. Working closely with internal stakeholders, agency partners, and a small in-house creative team, you'll ensure work is delivered efficiently, on time, and to a high standard while continuously improving the processes, systems, and partnerships that enable great creative outcomes. What You'll Do Studio Operations & Delivery * Lead the intake, prioritization, planning, resourcing, and delivery of creative services across Marketing & Communications. * Manage workflow, capacity, budgets, schedules, and resources to ensure work is delivered efficiently and to a high standard. * Establish and continuously improve processes, service standards, and operating practices that support effective creative delivery. Team Leadership * Lead, coach, and develop a small in-house creative team. * Set priorities, manage workload, and foster a collaborative, accountable, and service-oriented culture. * Champion continuous improvement and operational excellence. Stakeholder Partnership * Partner with Marketing, Communications, executives, provincial partners, and business stakeholders to understand priorities and align resources. * Provide guidance on scope, timelines, production requirements, and delivery expectations. * Build trusted relationships that ensure creative services are responsive, effective, and aligned with business objectives. Agency & Vendor Management * Manage relationships with agencies, freelancers, production partners, and other external vendors. * Coordinate briefs, timelines, approvals, and production requirements. * Balance internal and external resources to meet business needs while maintaining quality and creative integrity. What You'll Bring * 8-10 years’ experience managing creative projects in an agency, production, marketing, communications, or in-house creative environment. * Proven ability to juggle multiple projects, deadlines, and stakeholder needs in a fast-paced setting. * Strong project management, organizational, and workflow coordination skills. * Excellent communication skills, with the ability to build relationships and influence across all levels of an organization. * Experience managing external agencies, freelancers, or vendors. * A proactive approach to problem-solving and a knack for finding practical solutions. * Confidence leading meetings, managing expectations, and keeping projects on track. * Experience leading or mentoring team members is considered an asset. * Proficiency with Microsoft 365 and project management or collaboration tools. Who You Are * You're highly organized and thrive on bringing structure to complex projects. * You can see both the big picture and the details that make successful execution possible. * You build trust quickly and communicate clearly with a wide range of stakeholders. * You take ownership, follow through on commitments, and don't let things fall through the cracks. * You enjoy helping creative teams do their best work and take pride in delivering exceptional results. Who We Are You may not be very familiar with WCLC, but you’re almost certainly familiar with the products we help bring to players throughout the Prairie Provinces and the North every day; lottery games like LOTTO 6/49, SPORT SELECT, and dozens of instant scratch tickets. WCLC is the non-profit organization authorized to manage, conduct, and operate lotteries – at retail and online – and other gaming-related activities for the governments of Alberta, Saskatchewan, and Manitoba as well as the Yukon, Northwest Territories, and Nunavut. We entertain our players while building the future of lottery – delivering innovative, responsible, and trusted experiences that provide growing value for our provinces and territories We know it’s our people that make this possible, which is why we invest in building talented, adaptable, and accountable teams who are proud to live and work in our region. We offer a challenging, collaborative work environment, competitive benefits, and a good work-life balance. We’d love to talk to you about how you fit into that.

What you’ll do

Lead the intake, prioritization, and delivery of creative services while managing internal teams and external agency partners. Establish and improve operational processes to ensure creative work aligns with organizational goals and marketing initiatives.

Requirements

Requires 8-10 years of experience in creative project management within agency or in-house environments. Candidates must possess strong organizational skills, the ability to influence stakeholders, and experience managing external vendors.

Benefits

• Competitive benefits • Work-life balance

Listed skills

• Problem solving · Preferred
• Microsoft 365 · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Creative Direction · Preferred
• Project management · Preferred
• Process Improvement · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Project management
• Creative direction
• Workflow coordination
• Stakeholder management
• Agency management
• Team leadership
• Budget management
• Strategic planning
• Communication
• Process improvement
• Resource management
• Vendor management
• Microsoft 365
• Problem-solving
• Mentoring
• Creative Teams
• Influencing Skills
• Influencing Without Authority
• Relationship Management
• Workflow Management
• Business Objectives
• Expectation Management
• Follow Through
• Service Standards
• Planning
• Customer Service
• Collaborative Software
• Continuous Improvement Process
• Marketing
• Innovation
• Problem Solving
• Marketing Communications
• Project Management
• Mentorship
• Operational Excellence
• Operations
• Relationship Building
• Team Leadership
• Timelines
• Process Improvement
• Coordinating
• Resourcing
• Prioritization
• Vendor Management

Job areas

• Management & Leadership
• Creative & Media
• Marketing
• Government & Public Sector
• Creative Project Manager
• Project Manager (General)
• Management and Organization Analysts
• Project Management Specialists