Student Enrollment Services Associate

About WCC Western Community College is a privately held provider of post-secondary education in British Columbia, offering a Bachelor of Hospitality Management degree program and more than 60 career training diploma and certificate programs in the fields of business, accounting, healthcare, education, hospitality, information technology, legal studies, and warehousing, using industry-based market-driven curriculums. We provide a dynamic, collaborative, and engaging learning environment to our students with a very high standard of community-driven post-secondary education We value diversity, equity, and inclusion. Our college does not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or marital status. We are committed to be an equal- employer and to creating a diverse environment where employees are involved and respected. All qualified applicants will receive the same consideration for employment. Job Title: Student Enrollment Services Associate Position Summary The Student Enrollment Services Associate supports the administration of student enrollment, registration, and academic record processes. This role assists students with course registration, scheduling, enrollment documentation, and related inquiries while ensuring compliance with institutional policies and procedures. The Associate works collaboratively with internal departments to maintain accurate records, support student communication, and contribute to efficient enrollment operations. Responsibilities Process new student registrations for degree and diploma programs. Review and update student requirements and records in the system. Enroll students into courses and manage class schedules and waitlists. Process add/drop/withdrawal requests. Verify eligibility and prerequisites for course registration. Manage term breaks, leaves of absence, and authorized leaves. Prepare student documents such as enrollment letters, offer letters, provincial attestation letters, and work experience letters. Maintain communication with students regarding enrollment deadlines. Coordinate with Finance regarding tuition status before enrollment. Assist in policy handbook updates and related student information. Process student re-enrollments. Send class links and welcome emails to students. Maintain HCA cohort lists and track student status changes, including transfers, withdrawals, postponements, and failures. Review and respond to inquiries from shared email inboxes. Assist with course creation and schedule assignments. Ensure safekeeping and confidentiality of examination papers. Support final grade posting and academic record maintenance. Requirements To be successful in this role, candidates need to demonstrate the following competencies/skills: Strong attention to detail and high levels of data accuracy. Ability to organize and manage complex physical and digital filing systems. Proficiency with Student Information Systems (SIS) and data tracking tools (e.g., Excel). Knowledge of privacy standards and confidentiality protocols regarding student data. Strong time management skills and the ability to meet strict reporting deadlines. Clear written and verbal communication for departmental and instructor coordination. Education and Experience Education Diploma or Associate’s degree in Office Administration, Business, Records Management, or a related field (or equivalent experience). Experience Minimum 1 year of experience in academic administration, records management, or data support Familiarity with institutional or regulatory reporting (HCA, DLI, etc.) and compliance documentation is an asset.

The associate supports the administration of student enrollment, registration, and academic record processes. They manage student documentation, maintain accurate records, and coordinate with internal departments to ensure efficient enrollment operations.

Candidates must have a diploma or associate's degree in office administration, business, or a related field. At least one year of experience in academic administration or records management is required, along with strong attention to detail and proficiency in data tracking tools.

• Time managementPreferred
• Microsoft ExcelPreferred

Identified from the job description. Confirm important requirements above.

• Data accuracy
• Records management
• Student information systems
• Excel
• Time management
• Written communication
• Verbal communication
• Data tracking
• Filing systems
• Compliance documentation
• Office Administration
• Data Version Control (DVC)
• Strong Academic Record
• Accounting
• Communication
• Information Technology
• Confidentiality
• Curriculum Development
• Finance
• Operations
• Student Information Systems
• Time Management
• Hospitality Management
• Verbal Communication Skills
• Scheduling
• Coordinating
• Filing
• Detail Oriented
• Academic Administration

• Education
• Administrative
• Customer Service & Support
• Enrollment Services Assistant
• Enrollment Specialist
• Client Information Workers Not Elsewhere Classified
• Eligibility Interviewers, Government Programs

Minimum education

College diploma

Minimum experience

1+ years

Posting language

English

Working hours

40 hours per week