Claims Adjuster

Job summary

Manage new and pending auto insurance claims, coordinating with customers, insurers, vendors, and other adjusters while guiding clients through the claims process. Validate coverage, review estimates, negotiate fair settlements, pay vendor invoices, and maintain accurate electronic and paper files.

Job details

Proudly Canadian. Driven by Purpose. Rooted in Care. Join a national team where people, purpose, and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across Canada. Auto Adjuster – Claims Here Is What a Typical Day Looks Like You will be assigned new claims and work through your pending claims, where you will liaise between customers, insurance companies, outside vendors, and other adjusters Most of your day will be spent on the phone, guiding and advising clients through the claims process, obtaining relevant statements/reports, and following up when needed You will use your insurance knowledge to validate coverage based on the policy terms, review estimates, and negotiate fair cash settlements as required Pay invoices for outside vendors such as appraising companies and towing companies Maintain accurate reports and complete files electronically and in paper copies The value you bring General Insurance Level 2 License required, or willingness to obtain within 6 months 3 years’ experience in the General Insurance Industry, ICBC experience an asset Your superior organizational skills help you stay on track with multiple competing priorities, ensuring invoices are paid promptly, documents are filed correctly, the customer receives timely updates, all whilst maintaining accuracy You can break down complicated policy wordings and industry jargon into simple terms to explain to customers. You have the reassuring presence to calm someone down while still getting your message across Knowledge of MS products including Word, Excel, Outlook Role Details Hours: 37.5 hours/week: Monday – Friday 8:30am – 5:00pm Location: Remote role in BC or AB Salary range: $51,000 - $76,000 Requisition: 83314 Current Vacancy: Yes Why Western? Western’s people‑first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact. Highlights Include 14 Paid Wellness Days, 3 weeks’ vacation, company‑matching savings programs, and 100% employer‑paid group benefits for eligible employees Over 1,500 volunteer hours supporting 160+ charities in 2024–2025 through the Western Financial Group Communities Foundation. Our Commitment to Inclusion: At Western, we strive to create an accessible, equitable, and inclusive workplace where everyone feels valued and can thrive. As an equal opportunity employer, we encourage applicants of all backgrounds to apply, even if your experience doesn’t perfectly match every qualification. If you need assistance or an accommodation during the hiring process, please contact talent.acquisition@westernfg.ca or visit our Careers page. Our Human‑First Hiring Approach: We do not use artificial intelligence to screen, assess, or select applicants. All applications are personally reviewed by Western’s Talent Acquisition Consultants. As part of our hiring process, we use standardized, scientifically validated skills assessments (non‑AI), and all results are reviewed by our hiring team. Ready to Apply? If making a meaningful impact in your community and growing your career in a supportive, purpose‑driven environment excite you, we’d love to hear from you.

What you’ll do

Manage new and pending auto insurance claims, coordinating with customers, insurers, vendors, and other adjusters while guiding clients through the claims process. Validate coverage, review estimates, negotiate fair settlements, pay vendor invoices, and maintain accurate electronic and paper files.

Requirements

A General Insurance Level 2 License is required, or must be obtained within six months, along with three years of general insurance industry experience; ICBC experience is an asset. Candidates should have strong organizational and customer communication skills, be able to explain policy terms clearly, and know Microsoft Word, Excel, and Outlook.

Benefits

• Paid Wellness Days
• Three Weeks' Vacation
• Company-Matching Savings Programs
• Employer-Paid Group Benefits

Listed skills

• Vendor Coordination · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Claims Adjusting
• General Insurance
• ICBC Claims
• Policy Coverage Validation
• Policy Interpretation
• Claims Processing
• Customer Communication
• Statement and Report Collection
• Estimate Review
• Settlement Negotiation
• Invoice Processing
• Vendor Coordination
• File Management
• Organizational Skills
• Microsoft Word
• Microsoft Excel

Job areas

• Finance & Accounting
• Customer Service & Support

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