Enterprise System Administrator

Canada
Remote
Posted Oct 14, 2026
1 position

$80,000–$100,000 / year

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Employment type: Full-time
Experience level: Senior · 5+ years
Minimum education: Professional degree
Posting language: English
Working hours: 38 hours per week
Seniority: Mid-Senior level

Job summary

Administer, design, implement, and support enterprise network and Unified Communications services, including telephony, Microsoft Teams, contact centre, and collaboration technologies. Troubleshoot complex service issues, maintain availability and security, lead solution improvements, and coordinate with vendors and internal teams.

Job details

Truthfulness | Fairness | Value | Loyalty As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. With over 2,100 team members, our actions are anchored in our Guiding Principles, Truthfulness, Fairness, Value, and Loyalty. We take care to deliver the right insurance solution every time so our customers can live confidently. Enterprise Administrator – Systems - Remote, Canada As an Enterprise Administrator, you are responsible for assessing, designing, implementing, and supporting complex enterprise Network and Unified Communications solutions, with a strong focus on telephony, collaboration, and modern UC technologies. This position reports to the Manager, Network and Unified Communications and is primarily remote. Here Is What a Typical Day Looks Like Administer, support, and enhance enterprise Network and Unified Communications infrastructure and services. Serve as a senior technical resource for Unified Communications, including enterprise telephony, Microsoft Teams, contact centre, voice, collaboration, and related technologies. Provide technical leadership in the evaluation, design, implementation, and integration of new Unified Communications solutions. Support enterprise network technologies including LAN/WAN, Wi-Fi, routing, switching, firewalls, VPN, and cloud connectivity. Troubleshoot complex voice, video, network, application connectivity, and performance issues and drive them through to resolution. Support system availability, performance, monitoring, security, resiliency, business continuity, and disaster recovery requirements. Participate in operational support and on-call activities for critical Network and Unified Communications services. Work with vendors and technology partners on solution design, implementation, troubleshooting, and service improvement. Develop and maintain technical standards, documentation, architecture, and operational procedures. Administers and maintains end user accounts, permissions, and access rights, as needed Building strong internal relationships within the business across multiple departments to ensure their technology needs are being met The value you bring Strong communication and relationship building skills Strong experience supporting and designing enterprise Unified Communications and telephony solutions, with the ability to provide senior-level technical leadership. Experience with Microsoft Teams and Microsoft Teams Phone, including enterprise voice and collaboration technologies. Experience with enterprise telephony, voice infrastructure, SIP, SBCs, contact centre, or related Unified Communications technologies. Good understanding of enterprise networking principles, including TCP/IP, DNS, DHCP, routing, switching, VLANs, QoS, VPN, and network security. Experience working with enterprise network technologies, preferably including Cisco and/or Palo Alto Networks. Ability to troubleshoot complex problems that span voice, network, cloud, security, and application environments. Experience evaluating technology solutions and contributing to solution architecture, design, implementation, and migration activities. Strong vendor management, communication, documentation, and relationship-building skills. Ability to work independently while collaborating effectively across technical and business teams. Degree or diploma in Computer Science, Information Technology, Telecommunications, or an equivalent combination of education and relevant experience. 5+ years of relevant Network and/or Unified Communications experience, with demonstrated depth in Unified Communications. The Following Certifications Are Required ITIL 4 Foundation Microsoft 365 Fundamentals Microsoft Teams or Microsoft 365 collaboration/communications certifications Cisco CCNA, CCNP, or equivalent networking certification Relevant Cisco Collaboration certification Palo Alto Networks certification Other relevant Network, Unified Communications, cloud, or security certifications Role Details Hours/Duration: Full Time, Permanent - 37.5 hours/week Location: Remote options available across Canada Current Vacancy: Yes Requisition #: 83301 Compensation Range: $80,000 - $100,000 Why Western? Western’s people-first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact. Highlights Include 14 Paid Wellness Days, 3 weeks’ vacation, company matching savings programs, and 100% employer paid group benefits for eligible employees Over 1,500 volunteer hours supporting 160+ charities in 2024–2025 through the Western Financial Group Communities Foundation. Our Commitment to Inclusion: At Western, we strive to create an accessible, equitable, and inclusive workplace where everyone feels valued and can thrive. As an equal opportunity employer, we encourage applicants of all backgrounds to apply, even if your experience doesn’t perfectly match every qualification. If you need assistance or an accommodation during the hiring process, please contact talent.acquisition@westernfg.ca or visit our Careers page. Our Human First Hiring Approach: We do not use artificial intelligence to screen, assess, or select applicants. All applications are personally reviewed by Western’s Talent Acquisition Consultants. As part of our hiring process, we use standardized, scientifically validated skills assessments (nonAI), and all results are reviewed by our hiring team. Ready to Apply? If making a meaningful impact in your community and growing your career in a supportive, purpose‑driven environment excite you, we’d love to hear from you. Note: Please review the Internal Application Policy on WestConnect

What you’ll do

Requirements

Requires at least five years of relevant network and/or Unified Communications experience, with demonstrated depth in Unified Communications, plus strong enterprise telephony, Microsoft Teams, and networking expertise. A degree or diploma in a related field or equivalent experience is required, along with the listed ITIL, Microsoft, Cisco, and Palo Alto Networks certifications.