Group Reservations Coordinator

Job summary

The Group Reservations Coordinator supports the events team by managing wedding, banqueting, and group-related reservations. They also assist reservation agents and the owner relations manager while maintaining accurate group room and function diary inventory.

Job details

Start Your Journey With Us WESTIN At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you’re someone who has is positive, adaptable and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westin. Position Details: * Full time/Permanent * Start date: Early December The Impact You’ll Make: Our Quality Keepers know that the countless small details end up making a big impression on our customers. It’s their organization, attention to detail and overall care for their work that reinforces our position as the world’s leading hospitality company. The Groups Reservations Coordinator is responsible to support the events team in handling all wedding and banqueting functions and all group related events. They also assist the Reservations Agents and Owner relations Manager when needed. The Wellness You Deserve: We’ll support you in and out of the workplace by offering: * Team-spirited coworkers & encouraging management * Learning and development opportunities * Reward and Recognition Programs * Staff Accommodation (based on availability) * Enjoy Discounted Hotel stays with Marriott ‘Explore’ Program * Complimentary Staff Meal * Summer & Winter Wellness Package up to $2000/yr What we are looking for: * A warm, people-oriented demeanor * A team-first attitude * High attention to detail and a drive to get things done Position Requirements: * Handle incoming calls, make reservations, respond to inquiries and communicate property information about room types, location, deposits / hotel cancellations policies and marketing initiatives. * Request deposit payments and handle commission demands * Support revenue management strategies employed by utilizing up-selling techniques effectively * Manage group room and function diary inventory * Liaise with conference services, sales and conveners in a timely, efficient and friendly manner. * Produce group pick up and cut off reports * Process booking information * Monitor blocked space * All other duties as assigned Skills & Experience: * Strong organization and planning skills * Detail oriented * Strong working knowledge of MS Office applications – Word, Excel, PowerPoint * Pleasant telephone manner with the ability to be persuasive with telephone sales skills * Ability to multi task and prioritize in a busy environment * Preferred detailed knowledge of Whistler area and available services * Previous experience in a customer service role * Must be able to build and maintain credibility and relationships with customers (internal and external) * Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with others * Lightspeed experience is an asset General Requirements: * Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required. Length of time of these tasks may vary from day to day and task to task * Ability to provide a satisfactory criminal record check Health & Safety: Health & Safety is at our core! * Safety orientations to ensure you feel safe at work * Proud to be COR certified – an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards. * Monthly safety committee meetings You're welcome here Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

What you’ll do

The Group Reservations Coordinator supports the events team by managing wedding, banqueting, and group-related reservations. They also assist reservation agents and the owner relations manager while maintaining accurate group room and function diary inventory.

Requirements

Candidates should have strong organizational skills, proficiency in MS Office, and a warm, people-oriented demeanor. Previous experience in a customer service role is required, along with the ability to multitask in a busy environment.

Benefits

• Team-spirited coworkers
• Encouraging management
• Learning and development opportunities
• Reward and recognition programs
• Staff accommodation
• Discounted hotel stays
• Complimentary staff meal
• Summer and winter wellness package

Listed skills

• Customer service · Preferred
• Organization · Preferred
• Planning · Preferred
• Attention to detail · Preferred
• MS-Office · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred
• Multi-Tasking · Preferred
• Communication · Preferred
• Inventory management · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Organization
• Planning
• Attention to detail
• MS Office
• Word
• Excel
• PowerPoint
• Telephone sales
• Multi-tasking
• Communication
• Revenue management
• Up-selling
• Inventory management
• Relationship building
• Management
• Prioritization
• Microsoft PowerPoint
• Microsoft Excel
• Detail Oriented
• Marketing
• Microsoft Office
• Sales
• Occupational Safety And Health
• Customer Service
• Multitasking
• Persuasive Communication
• Upselling
• Revenue Management
• Phone Sales
• Reservations
• Deposit Accounts
• People Oriented
• Conference Services

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Sales
• Group Reservations Coordinator
• Sales Coordinator
• Clerical Support Workers Not Elsewhere Classified
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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