Service Appointment Coordinator

Job summary

The coordinator is responsible for managing customer phone calls, booking service appointments via phone and email, and making reminder calls. They also handle daily computer reports and interact directly with the public to ensure a positive customer experience.

Job details

Company Description Westminster Toyota has been located in the center of the lower mainland in New Westminster for 30 years. The car dealership has a strong presence with many loyal customers. The dealership is located at 1050 Boyd street in Queensborough, New Westminster. Why join Westminster Toyota? Our staff work in a supportive, diverse, and fun environment. This positive work environment leads to a positive customer experience and is a big part of why our customers would refer us to their friends and why our staff stay with us for a long time. Come and be a part of this growing business! Job Description Westminster Toyota is currently seeking a full time Service Appointment Coordinator and Receptionist to join our busy Service Department. This role is responsible for answering customer phone calls and directing those calls to the correct Service team members. This person will also book appointments over the phone for customers and respond and book appointments that come in as an email request. The appointment coordinator is responsible for making outgoing reminder phone calls, running daily reports on the computer and working directly with the public. We are looking for someone who is happy, outgoing and enjoys helping people. Qualifications You must possess the following qualifications: Strong organizational skills Excellent telephone manners Experienced at working on a team Strong computer skills (Reynolds and Reynolds experience an asset but not mandatory) Self starter that is capable of working independently Experienced at providing excellent customer service Solutions oriented individual Additional Information This is a full time position.

What you’ll do

The coordinator is responsible for managing customer phone calls, booking service appointments via phone and email, and making reminder calls. They also handle daily computer reports and interact directly with the public to ensure a positive customer experience.

Requirements

Candidates must have strong organizational and computer skills, along with a proven track record of providing excellent customer service. Experience with Reynolds and Reynolds software is considered an asset but is not mandatory.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Appointment Scheduling · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Organizational Skills
• Telephone Etiquette
• Teamwork
• Computer Skills
• Customer Service
• Problem Solving
• Appointment Scheduling
• Reception
• Self-Starter
• Solution-Oriented
• Computer Literacy
• Telephone Skills
• Setting Appointments

Job areas

• Customer Service & Support
• Administrative
• Transportation
• Service Appointment Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers