Drop Count Supervisor 1

Job summary

The Drop Count Supervisor assists the Cage Shift Manager by overseeing the drop and soft count operations within the casino. They are responsible for ensuring accuracy, security, and compliance with company and BCLC standards while supervising the count team.

Job details

Job Description Position: Drop Count Supervisor Reports To: Cage Shift Manager OUR COMPANY Parq Casino – Dive into the excitement at downtown Vancouver’s only casino! At Parq Vancouver, you can find a beautiful casino with high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof. Parq is where locals and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city. We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences and building relationships with locals, visitors and like-minded businesses OUR COMPANY A structured Drop Count Supervisor role is critical to the success of Parq Casino. The primary purpose of the Drop Count Supervisor is to assist the Cage Shift Manager in all details relating to the drop and soft count of Parq Casino Cage Operations. WHY WORK AT PARQ * Extended Health and Dental Benefits * RSP/RRSP Matching * Employee and Family Assistance Program * Tuition Reimbursement * 20% off at Parq Food & Beverage Outlets * Discounted rates at local businesses within the community * Volunteer opportunities * Employee Recognition Program * Opportunities for growth and development * Companywide events * Refer a Friend Program DUTIES AND RESPONSIBILITIES The Drop Count Supervisor is responsible for the overall supervision of activities on the Drop and in the Count Room. This full-time supervisory position will ensure the highest levels of efficiency, accuracy, confidentiality and security in accordance with Company and BCLC standards. This position reports directly to the Cage Shift Manager. * Provides supervision and support to the Drop Count Team Members during the Slot and Table Pulls and Soft Counts, TRM replenishment and reconciliations, Proline SST terminal pulls and reconciliation, and reconciling Casino deposits * Conducts all drop pulls and counts according to established company and BCLC policies and procedures * Data entry and reporting of daily reconciliations to Cage Shift Managers * Reconciling and reporting variances in slot drops and table drops * Maintains and updates drop routes * iTrak data entry * Counterfeit detection and reporting * Emergency pulls and reconciliations * General clean-up of cage, count room and storage areas * Maintains working knowledge of company policies and procedures * Monitoring and maintenance of all cash counting equipment, slot cassettes, table drop boxes etc. * Responsible for providing professional and exceptional customer service in accordance with established company standards * Performs other job-related duties, as requested by Cage Management QUALIFICATIONS AND EXPERIENCE * Post-secondary education in business administration or another applicable field is an asset * Minimum 1 year experience as a Drop Count Team Member * Demonstrated exceptional customer relations * Proven superior customer service experience * Demonstrated strong analytical and mathematical abilities * Excellent communication skills, both written and verbal * Excellent organizational skills and the ability to multi-task * Extensive knowledge of operational procedures as they pertain to the Cage department * Flexible work schedule to accommodate operational needs of a casino environment * Strong computer skills and knowledge of MS Office, GMS, SDS, CMP and iTrak * Strong leadership qualities with a high ability for conflict resolution, effective decision-making and directing staff diplomatically CERTIFICATES AND/OR LICENSES REQUIREMENTS * Valid GAMW License * BCLC Certifications * Serving it Right Certification, ART 1, ART 2, AML, Privacy Awareness PHYSICAL REQUIREMENTS * Required to lift up to 20lbs, sit, stand and walk during working hours At Parq Casino, we believe in fostering a culture of connection, care, responsibility and sustainability with our players, our people, our place and our partners. We’re honored to be recognized with the Untapped 2022 Workplace Inclusion Champion Award for Medium & Large Businesses. We are committed to cultivating and preserving a safe, respectful and diverse work environment for all our associates. Parq welcomes all interested applicants to apply to our positions! If you require assistance or accommodation during the recruitment process, please contact us. We would like to acknowledge that at Parq Casino we live and work on the unceded traditional territories of the Coastal Salish peoples of the Musqueam, Squamish, and Tsleil-Waututh Nations

What you’ll do

The Drop Count Supervisor assists the Cage Shift Manager by overseeing the drop and soft count operations within the casino. They are responsible for ensuring accuracy, security, and compliance with company and BCLC standards while supervising the count team.

Requirements

Candidates must have at least one year of experience as a Drop Count Team Member and possess strong analytical and leadership skills. Relevant certifications such as GAMW, BCLC, and Serving it Right are required for the role.

Benefits

• Extended Health and Dental Benefits
• RSP/RRSP Matching
• Employee and Family Assistance Program
• Tuition Reimbursement
• 20% off at Parq Food & Beverage Outlets
• Discounted rates at local businesses
• Volunteer opportunities
• Employee Recognition Program
• Opportunities for growth and development
• Companywide events
• Refer a Friend Program

Listed skills

• Supervision · Preferred
• Cash handling · Preferred
• Data entry · Preferred
• Customer service · Preferred
• Conflict Resolution · Preferred
• Decision Making · Preferred
• Communication Skills · Preferred
• Multi-Tasking · Preferred
• Leadership · Preferred
• MS-Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Supervision
• Cash handling
• Data entry
• Reconciliation
• Counterfeit detection
• Customer service
• Conflict resolution
• Decision-making
• Analytical abilities
• Mathematical abilities
• Communication skills
• Organizational skills
• Multi-tasking
• Leadership
• MS Office
• iTrak
• Workplace Inclusivity
• Organizational Skills
• Deposit Accounts
• Customer Relationship Management
• Business Administration
• Management
• Decision Making
• Customer Service
• Communication
• Computer Literacy
• Confidentiality
• Conflict Resolution
• Tillage
• Data Entry
• Mathematics
• Multitasking
• Operations
• Anti Money Laundering

Job areas

• Hospitality
• Security & Safety
• Finance & Accounting
• Management & Leadership
• Customer Service & Support
• Account Supervisor
• Gaming Supervisor
• Bookmakers, Croupiers and Related Gaming Workers
• First-Line Supervisors of Gambling Services Workers

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