Advanced Agent - Guest Communications

Whistler, BC
On-site
Posted Oct 17, 2026
1 position

$22–$27 / hour

Opens LinkedIn

Employment type: Temporary
Experience level: Entry, Junior · 0+ years
Apply by: Oct 22, 2026
Posting language: English
Working hours: 40 hours per week
Seniority: Entry level

Job summary

Respond to guest and internal inquiries, monitor and engage with social media, and manage daily weather and operational communications, including message creation, recording, and results tracking. Represent Whistler Blackcomb at local tourism events, collaborate across departments, coordinate job shares, and analyze guest feedback to identify service improvements.

Job details

Rockies Vail Beaver Creek Breckenridge Park City Keystone Crested Butte Grand Teton Lodge Company Vail Resorts Headquarters West Heavenly Northstar Kirkwood Stevens Pass Northeast Stowe Okemo Mount Snow Hunter Attitash Wildcat Mount Sunapee Crotched Mid-Atlantic Liberty Roundtop Whitetail Jack Frost Big Boulder Midwest Wilmot Afton Alps Mt Brighton Alpine Valley Boston Mills & Brandywine Mad River Mountain Hidden Valley Snow Creek Paoli Peaks Canada Whistler Blackcomb Australia Perisher Falls Creek Hotham Advanced Agent - Guest Communications Date: Oct 16, 2026 Location: Whistler, BC, CA Company: Whistler Blackcomb Shift Type: Winter Seasonal 2026/2027 Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Job Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles RSP Options (after 12 months or 2000 cumulative hours of service) Employee Assistance Program Excellent training and professional development Referral Program Full Time Roles Are Eligible For The Above, Plus Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans Job Summary Service is the foundation of everything we stand for at Vail Resorts and our Product Sales team is no exception in creating this experience of a lifetime. Through facilitating the sale of tickets to our many resort services such as lift passes, lessons, childcare and more, our friendly agents shine as the key to epic adventures for our guests Job Specifications Starting Wage: $21.50/hr - $26.88/hr Employment Type: Winter Seasonal 2026/2027 Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: Yes Job Responsibilities Interact with guests in a positive and professional manner, respond to email enquiries (both internally and externally generated). Social media monitoring and engagement on all channels as needed. Manage Whistler Blackcomb’s daily weather & operational communications including: messaging, composition, recording, and results tracking. Represent and promote Whistler Blackcomb at local tourism focused events such as Inside Scoop. Building and maintaining strong inter-departmental relationships. Provide insights on guest experience by analyzing qualitative/unstructured data and identify areas for improvement: This includes our post-trip survey program, guest services feedback forms, social media channels, and enquiries via our department inbox. Work closely with the PSS leadership team. Coordinate job share’s within the PSS division. Other duties as assigned. Job Requirements Demonstrate our core values: Be Safe, Do Good, Do Right, Service Others, Drive Value, Be Inclusive and Have Fun Exceptional guest service Superior oral and written communication Advanced spreadsheet (excel) skills Familiarity with Whistler and Blackcomb mountains Knowledge of social media channels and ability to speak to Whistler Blackcomb’s audience in that medium In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 517645 Reference Date: 09/18/2026 Job Code Function: Guest Services

What you’ll do

Requirements

Applicants must be at least 18 and demonstrate strong guest service, excellent oral and written communication, and advanced spreadsheet and Excel skills. Familiarity with Whistler and Blackcomb mountains and knowledge of social media channels and their audiences are also required.