Store Manager

Position: Store Manager Location: Toronto, ON, Canada Whizz, a leader in innovative transportation solutions for delivery riders, is seeking a strategic and results-driven Store Manager. This is a leadership role where you will oversee all store operations, drive sales, develop a high-performing team, and ensure an exceptional customer experience. Key Responsibilities: P&L & Strategic Growth: Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage. Team Leadership & Development: Build, train, and mentor the entire store team (CSRs and Mechanics). Foster a high-accountability culture of ownership and discipline to meet all operational and performance goals. Customer & Sales Excellence: Achieve subscription and accessory sales targets. Ensure an outstanding customer experience across all stages to minimize churn and manage complex escalations. Asset & ERP Accountability: Serve as the single point of responsibility for achieving 100% ERP accuracy for all store inventory. Conduct daily checks, resolve discrepancies, and lead loss prevention efforts. Operational Mastery: Own the full bike readiness cycle, from diagnostics and repair prioritization to final Quality Assurance (QA). Ensure timely completion of all repair workflows (RTC/RTF) and strict compliance with safety SOPs. Data & Insights: Analyze operational, sales, and inventory data to provide weekly KPI reports to leadership and recommend strategic improvements to product, pricing, and overall efficiency." Requirements Minimum 3 years of managerial experience in retail, consumer services, or fast-paced operational environments Proven leadership and team development skills Strong business acumen with the ability to analyze performance metrics and implement strategic plans Excellent communication, problem-solving, and organizational skills Understanding of e-bike mechanics or related technical experience (preferred) Experience with ERP/CRM systems and reporting tools (preferred)

The Store Manager is responsible for overseeing all store operations, driving profitability through P&L management, and leading a team of CSRs and mechanics. Key duties include ensuring ERP inventory accuracy, managing the bike repair cycle, and achieving sales targets for subscriptions and accessories.

Candidates must have at least 3 years of managerial experience in retail or fast-paced operational environments with strong business acumen. Technical experience with e-bike mechanics and proficiency with ERP/CRM systems are preferred.

• Problem solvingPreferred
• Quality assurancePreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• P&L Management
• Strategic Growth
• Team Leadership
• Team Development
• Sales Management
• Customer Experience
• Inventory Management
• ERP Systems
• Loss Prevention
• Quality Assurance
• KPI Reporting
• Operational Efficiency
• Problem Solving
• Organizational Skills
• E-bike Mechanics

• Management & Leadership
• Retail
• Transportation
• Customer Service & Support
• Sales

Minimum experience

2+ years

Apply by

Feb 16, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available