WhizzVerified Job Source

Virtual Customer Service Representative (Hindi / Punjabi speaker) - Remote

Canada
Remote
Posted Sep 24, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Entry level
Application method: Direct apply is available

Job summary

The Virtual Customer Service Representative will assist customers via live video to guide them through bike selection, subscription plans, and account setup. They will also provide ongoing support for existing customers by troubleshooting issues and coordinating service requests with the operations team.

Job details

Position: Virtual Customer Service Representative / Remote Languages: English, Hindi / Punjabi (other languages are a plus) Time Zone / Working Hours: This position follows Pacific Time (PT), aligned with San Francisco, CA (GMT-7). At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership options to make e-mobility accessible and empower our customers to succeed. As Whizz continues to grow, we are looking for a Virtual Customer Service Representative who will support customers visiting our locations remotely through a live video connection. In this role, you will assist customers through a monitor installed at our locations. When customers arrive, they will be able to connect with you via a live video connection, where you will guide them, answer questions, and help resolve common service requests. Your goal will be to provide fast, friendly, and clear assistance, ensuring that customers receive the same level of service as if a representative were physically present at the location. Responsibilities New customers: Help customers choose the right bike, battery, accessories, and services Explain bike features, subscription plans, and pricing Assist customers with signing up, creating accounts, and completing payments Use sales techniques to convert potential customers into subscribers Existing customers: Support customers with subscription questions, payments, and account issues Help customers troubleshoot basic bike or service issues remotely Coordinate service requests and follow-ups with the operations team Address customer concerns and objections while maintaining a high level of satisfaction Customer communication: Provide clear, accurate, and friendly communication to customers Coordinate with internal teams via chat and messaging tools to resolve customer requests Build trust and long-term relationships with our rider community Requirements Native or fluent Hindi / Punjabi Fluent English (C1 - C2 level) 2+ years of experience in customer support, sales, or call center roles Comfortable working on camera and assisting customers via live video throughout the day Ability to multitask and stay organized in a fast-paced environment Ability to work on Pacific Time (PT), aligned with San Francisco, CA (GMT-7) Comfortable using CRM systems and productivity tools High-speed internet connection, and headset

What you’ll do

Requirements

Candidates must be fluent in Hindi or Punjabi and English, with at least 2 years of experience in customer support or sales. The role requires comfort working on camera, proficiency with CRM tools, and the ability to work according to Pacific Time.