Enterprise Account Manager

Job Description: WideOrbit is seeking a talented Enterprise Account Manager to grow and strengthen relationships with some of our largest global customers in the TV and Audio space. The ideal candidate is a strong relationship builder with deep linear media industry expertise who can effectively engage stakeholders from end users to executive leaders. In this role, you will partner with the WideOrbit Sales team to manage key accounts, building strategic relationships and identifying customer and industry challenges. You will collaborate with internal teams to deliver solutions and drive account growth, with potential opportunities to manage select U.S.-based customers. To be successful in this role, you bring excellent communication skills, a strategic mindset, and the ability to independently handle complex customer needs while staying focused on key performance metrics. Here’s what success will look like: Maintain a deep understanding of your book of business, including customers’ goals, priorities, and how WideOrbit solutions support their success. Monitor customer health metrics (e.g., CSAT, NPS, NRR) and proactively address risks to drive satisfaction and retention. Collaborate cross-functionally with sales, product, and support teams, acting as the voice of the customer to inform product and service improvements. Plan and lead quarterly and annual business reviews with executive stakeholders to assess performance and align on strategic objectives. Develop and execute tailored account plans aligned to customer goals and WideOrbit revenue targets. Identify, advocate for, and drive expansion opportunities based on evolving customer needs and growth initiatives. Partner with sales to achieve quarterly and annual upsell, cross-sell, and renewal revenue targets. Collaborate with marketing and sales to create account engagement strategies and uncover growth opportunities. Serve as an escalation point for critical customer issues, managing internal and external communication through resolution. To thrive in this role, we’re looking for: 5+ years of media industry experience, particularly within Canadian audio and TV markets 5+ years of experience in customer success, account management, or a customer partnership role Well-developed knowledge of WideOrbit products and services Proven experience building and maintaining deep relationships with clients, stakeholders, and cross-functional client teams Experience engaging and influencing executive-level customers (preferred) Excellent written and verbal communication skills, with the ability to be clear, concise, and persuasive Trusted problem-solving skills, with the ability to work independently and engage internal resources as needed Project management experience, including managing multiple initiatives and stakeholders simultaneously Highly organized with strong attention to detail and the ability to balance competing priorities in a fast-paced environment while meeting tight deadlines Willingness to travel up to 25% for customer meetings domestically and globally French language skills a plus Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Location: This is a Remote/Telecommute position. Pay Range: $100,000- $135,000 CAN Base Salary Compensation: The compensation range listed, and a general description of other compensation and benefits will apply to this position. Various factors are considered to determine compensation ranges including market data, location, experience, qualifications, and skills. WideOrbit reserves the right to pay more or less than the salary and benefit information posted. Benefits & Perks: Besides a great work environment with smart and friendly coworkers, direct access to leadership and knowledge about how your work impacts company success, here are some of our benefits and perks: A competitive salary, health insurance, a great vacation package, work/life balance, and plenty of opportunities to grow! Equal Opportunity Employer: We are committed to treating all applicants fairly, WideOrbit is an equal opportunity employer that prohibits unlawful discrimination based on race, color, religion, sex, national origin, age, physical or mental disability, medical condition, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law. Additionally, we consider qualified applicants whose histories are impacted by our justice system, consistent with applicable federal, state, and local law. Say hello to a Wider World. WideOrbit helps media companies do more business by making it easier to buy and sell advertising. We build the one software platform that ties everything together – TV, radio, and digital ad sales, from pitch to payment. Chances are if there’s an ad on your local TV or radio station, over-the-air or streaming, our technology helped put it there. At WideOrbit, we make preserving our inclusive environment an ongoing priority, empowering team members to contribute at every level, in every function. We hire high-energy innovators who value diversity, unafraid to wield their passion and expertise to advocate for our customers and each other. At WideOrbit, you’ll make a difference and see your impact every day, while learning, growing, and enjoying what you do!

Manage and grow strategic relationships with large global TV and audio customers to drive retention and revenue growth. Collaborate cross-functionally to deliver solutions, lead business reviews, and act as the voice of the customer for product improvements.

Requires 5+ years of experience in the media industry (specifically Canadian audio/TV) and 5+ years in account management or customer success. Candidates must possess strong communication skills and the ability to influence executive-level stakeholders.

• Competitive Salary • Health Insurance • Vacation Package • Work/Life Balance • Growth Opportunities

Identified from the job description. Confirm important requirements above.

• Account Management
• Customer Success
• Relationship Building
• Strategic Planning
• Executive Communication
• Project Management
• Problem Solving
• Cross-functional Collaboration
• Revenue Growth
• Customer Retention
• Linear Media Expertise
• Business Review Leadership

Minimum experience

5+ years

Apply by

Aug 31, 2026