Program Operations Manager, Family Birthing Centre

Job summary

Leads patient care services and day-to-day operations for the Family Birthing Centre, including staffing, budget management, program development, and coordination with interdisciplinary teams. Implements quality improvement and corporate initiatives, monitors care outcomes and operational performance, and ensures compliance with policies and organizational goals.

Job details

Salary Grade: 8 Position Purpose The Program Operations Manager, Family Birthing Centre is accountable for the leadership, coordination, and performance of patient care services within the program. This role ensures the delivery of high-quality, patient- and family-centered care by providing operational, financial, and human resource leadership, implementing quality improvement initiatives, supporting best practices, and fostering collaboration among interdisciplinary teams. The Manager oversees unit operations, staffing, budget management, program development, policy compliance, and strategic initiatives while contributing to organizational goals and upholding the hospital's mission, vision, and values. Duties And Responsibilites Assumes overall accountability and responsibility for the patient care and services provided Maintains current knowledge of issues and trends in patient care and facilitating best practice Facilitates implementation of corporate projects within the program, i.e., Clinical Pathways, workload measurement systems, information automation in collaboration with project coordinators. Responsible for staff scheduling. Develops unit specific philosophy, goals objectives and standards of patient care in collaboration with the Patient Care Team and ensuring that these are congruent with the hospital mission, vision & values and standards Coordinates all care and services provided for patient group in collaboration with other managers and providers Develops systems to monitor and manage unit operations, progress toward established goals, and patient care outcomes Acts as a resource person to the physicians, and support staff, in relation to the care of patients and unit operations Assumes accountability for facilitating the resolution of identified patient care issues in collaboration with the Patient Care Team Acts as a role model for staff and demonstrating commitment to patient/ family-centered care Implements quality improvement initiatives for the program in order to enhance the quality of patient care Ensures that all staff are informed and in compliance with relevant policies and procedures Develops and manages an operational budget for the program in collaboration with the Program Team and the Director including preparation of yearly capital budget for the program in collaboration with the Program Team and Director of Operations analyzing management reports, investigating variances, initiating remedial action and evaluating outcomes Consistently contributes as a member of the Leadership Team and practices the values of Windsor Regional Hospital Contributes as a member of the Program team towards development and implementation of team goals Other duties as assigned. Skills/Capabilities French Language proficiency an asset. Qualifications Current Certificate of Registration with the College of Nurses of Ontario required. Bachelor’s Degree in Nursing required, Master’s Degree in Nursing preferred. Minimum 5 years current, relevant clinical experience Previous Nursing Administration experience preferred or evidence of relevant learning activity in administration. Windsor Regional Hospital is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by WRH throughout the recruitment, selection and/or assessment process to applicants with disabilities.

What you’ll do

Leads patient care services and day-to-day operations for the Family Birthing Centre, including staffing, budget management, program development, and coordination with interdisciplinary teams. Implements quality improvement and corporate initiatives, monitors care outcomes and operational performance, and ensures compliance with policies and organizational goals.

Requirements

Requires current registration with the College of Nurses of Ontario, a Bachelor’s Degree in Nursing, and at least five years of current, relevant clinical experience. A Master’s Degree in Nursing is preferred; previous nursing administration experience or relevant administrative learning is also preferred.

Listed skills

• Operations Management · Preferred
• Quality Improvement · Preferred
• interdisciplinary collaboration · Preferred
• Performance Monitoring · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient Care Leadership
• Operations Management
• Staff Scheduling
• Budget Management
• Quality Improvement
• Best Practices
• Human Resource Leadership
• Program Development
• Policy Compliance
• Interdisciplinary Collaboration
• Patient- and Family-Centered Care
• Clinical Pathways
• Workload Measurement
• Performance Monitoring
• Capital Budgeting
• Variance Analysis

Job areas

• Healthcare
• Management & Leadership
• Human Resources
• Finance & Accounting

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