Communications Clerk - Repost

Requisition ID: 408461 Position Number: 20069915 Posting End Date: August 24, 2026 City: Winnipeg Employer: St. Boniface Hospital Site: St. Boniface Hospital Department / Unit: Telephone & Inquiry - SBH Job Stream: Non-Clinical Union: CUPE Anticipated Start Date - End Date: ASAP - 11/16/2026 Reason for Term: Other Leave FTE: 0.64 Anticipated Shift: Evenings Work Arrangement: In Person Daily Hours Worked: 5.00 Annual Base Hours: 2015 Salary: $22.818, $23.486, $24.173, $24.886, $25.615 Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care. Position Overview Under the general supervision of the Supervisor, Coding, Med Legal and Inquiry, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Communications Clerk is responsible for: performing duties on a rotating basis at the Telephone Inquiry Desk and the Back Office to include: answering and transferring all incoming calls; directing inquiries; using the Public Address and External Paging Systems to contact physicians and Administrative Personnel; making emergency announcements; maintaining directories and records of phone lists, etc.; and performing other related duties as assigned. Experience Six (6) months related* experience; or, Six (6) months customer service experience where the primary function was acting as a direct point of contact for customers via telephone and in person. Note: Experience as Unit Clerk, Unit Assistant, Receptionist, Secretary, Slating Clerk or Dispatcher is deemed to meet the definition of "related" experience. Education (Degree/Diploma/Certificate) Grade 12, or recognized equivalent. Certification/Licensure/Registration Not Applicable Qualifications and Skills Fluently bilingual in both English and French. *** Ability to work in a Windows operating environment. Keyboarding skills. Keyboarding speed: 35 wpm. Ability to read, write, speak and understand English. Ability to interact well with others. Ability to retain information which is of a confidential nature. Ability to multi-task in a fast-paced environment. Good interpersonal communication skills. Good telephone manner. Ability to adapt readily to stressful situations. Ability to work independently with minimal supervision. ***The candidate must be able to understand and speak French at a proficiency level that allows them to sustain varied in-depth conversations with patients and families. Language proficiency will be evaluated in order to assess the applicant’s proficiency level. For more information on the required proficiency level, please contact the Human Resources Department. Le candidat doit pouvoir comprendre et parler le français afin de soutenir une variété de conversations avec les patients et les familles. Une évaluation de la maîtrise de la langue sera effectuée dans le but de vérifier le niveau de compétence du candidat. Pour de plus amples renseignements au sujet du niveau linguistique, veuillez communiquer avec le service des Ressources humaines. A RESUME IS REQUIRED WHEN APPLYING FOR THIS POSITION. Physical Requirements Not Applicable This term position may end earlier as outlined in your collective agreement. This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment. Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, Prairie Crocus Manor, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services. Interviewed candidates may be called upon to participate in a skills assessment. Any application received after the closing time will not be included in the competition. We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process. Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.

The Communications Clerk is responsible for managing incoming calls, directing inquiries, and operating public address and paging systems. They also maintain directories and records while performing duties at the telephone inquiry desk and back office.

Candidates must have a Grade 12 diploma and at least six months of related customer service or clerical experience. Fluency in both English and French is required, along with a keyboarding speed of at least 35 wpm.

• FrenchPreferred
• Customer servicePreferred
• Data entryPreferred
• EnglishPreferred

Identified from the job description. Confirm important requirements above.

• Telephone inquiry
• Customer service
• Bilingual
• French
• English
• Windows operating environment
• Keyboarding
• Multi-tasking
• Interpersonal communication
• Telephone manner
• Confidentiality
• Data entry
• Record keeping
• Public address system
• Emergency announcements
• Bilingual (French/English)
• Multilingualism
• Management
• Customer Service
• Communication
• Community Health
• Disabilities
• Electronic Funds Transfer
• English Language
• French Language
• Interpersonal Communications
• Multitasking
• Wireless Paging Systems

• Healthcare
• Administrative
• Customer Service & Support
• Communications Clerk
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance

Minimum education

High school

Minimum experience

0+ years

Apply by

Aug 25, 2026

Posting language

English

Working hours

25 hours per week