Indigenous Support Worker - HSC Adult Emergency Department Community Hub

Job summary

The Indigenous Support Worker provides culturally grounded, trauma-informed support to patients and families within the Adult Emergency Department. They act as a bridge between Indigenous relatives, healthcare providers, and community services to facilitate safe transitions and improve health outcomes.

Job details

Requisition ID: 414367 Position Number: 20091990 Posting End Date: Open Until Filled City: Winnipeg Employer: Shared Health Site: Shared Health - Health Sciences Centre Department / Unit: SH IH - HSC ED Community Hub Job Stream: Non-Clinical Union: Non Union Anticipated Start Date: 12/01/2026 FTE: 1.00 Anticipated Shift: Days;Evenings;Nights;Weekends Work Arrangement: In Person Daily Hours Worked: 7.75 Annual Base Hours: 2015 Shared Health leads the planning and coordinates the integration of patient- centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations. Position Overview The Indigenous Support Worker – HSC Adult Emergency Department Community Hub (EDCH) provides culturally grounded, trauma-informed, relationship-based support to First Nations, Inuit and Métis patients, families and community members accessing the Health Sciences Centre Adult Emergency Department Community Hub (EDCH). Working as part of an interdisciplinary team and in partnership with Indigenous community organizations, the Indigenous Support Worker serves as a trusted bridge between Indigenous relatives, the emergency department, health-care providers and community-based services. The position supports individuals experiencing complex social circumstances, including houselessness, substance use, mental health concerns, social isolation and barriers to accessing health and social services. The Indigenous Support Worker provides low-barrier, compassionate and culturally safe support that recognizes each person's dignity, autonomy, lived experience and readiness for change. The position assists relatives to navigate the health-care system, access community resources, participate in discharge planning, and establish connections to ongoing health, social, cultural and community supports. The role contributes to the EDCH's goal of improving the experience and outcomes of Indigenous relatives while supporting reduced emergency department length of stay, reducing barriers to care, facilitating safe transitions from the emergency department and strengthening connections to community-based services. THIS IS A DESIGNATED INDIGENOUS COMPETITION, OPEN TO INDIGENOUS APPLICANTS. Applicants are required to self-declare and those selected for an interview will be asked interview questions related to the designation. Shared Health is committed to equity in our hiring and employment practices. This includes a commitment to increasing representation of Indigenous people at all levels of our workforce. We encourage Indigenous individuals to apply and/or to contact the Indigenous Health Team / Lead or Indigenous HR Lead at indigenoushr@sharedhealthmb.ca.Experience Related experience in a health care setting is preferred. Healthcare system navigation experience is preferred. Customer service or social services experience is an asset. Knowledge of federal, provincial, municipal and Indigenous resources accessible in community. Lived experience is an asset. Education (Degree/Diploma/Certificate) Post-secondary education in a related field is required. A suitable combination of relevant education and experience may be considered. Qualifications and Skills General knowledge of medical terminology is preferred. Knowledge and understanding of Indigenous culture, health issues impacting Indigenous communities, the social determinants of health, and the impact of intergenerational trauma, is required. Effective interpersonal communication skills with the ability to work in partnership with healthcare professionals, all levels of staff, patients and families, required. Thorough knowledge of Windows based programs (Microsoft Word, Excel, PowerPoint, Outlook) and the Internet. Ability to read, write, speak and understand English. Ability to independently prioritize workload and stay organized is required. Demonstrated good judgement and problem-solving skills are required. Ability to maintain a high level of confidentiality is required. We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today. Interested candidates should select the "Apply" icon below to upload their cover letter, resume and copy of licenses/certification. This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment. Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE. Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted. We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process. Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.

What you’ll do

The Indigenous Support Worker provides culturally grounded, trauma-informed support to patients and families within the Adult Emergency Department. They act as a bridge between Indigenous relatives, healthcare providers, and community services to facilitate safe transitions and improve health outcomes.

Requirements

Candidates must have post-secondary education in a related field and a strong understanding of Indigenous culture and the social determinants of health. Experience in a healthcare setting or social services is preferred, along with proficiency in Microsoft Office applications.

Listed skills

• interpersonal communication · Preferred
• Problem solving · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred
• Microsoft Outlook · Preferred
• case management · Preferred
• crisis intervention · Preferred
• community resource coordination · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Trauma-informed care
• Healthcare system navigation
• Interpersonal communication
• Problem-solving
• Confidentiality
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook
• Cultural safety
• Case management
• Crisis intervention
• Community resource coordination
• Discharge planning
• Planning
• English Language
• Problem Solving
• Prioritization
• Team Leadership
• Interpersonal Communications
• Customer Service
• Compassion
• Mental Health
• Social Work
• Trauma Care
• Microsoft Access
• Social Determinants Of Health
• Employment Equity
• Emergency Departments
• Disabilities
• Health Sciences
• Workplace Diversity
• Discharge Planning
• Medical Terminology

Job areas

• Healthcare
• Social Services
• Government & Public Sector
• Emergency Department Social Worker
• Mental / Behavioral Health Counselor
• Social Work and Counselling Professionals
• Mental Health Counselors
• Substance Abuse, Behavioral Disorder, and Mental Health Counselors

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