Dispatcher (Windsor, ON)

Job summary

The Dispatcher is responsible for planning efficient delivery routes and coordinating daily shipping schedules to meet customer needs. They also manage shipping documentation, investigate transport damages, and ensure overall operational efficiency.

Job details

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be? Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard. Join the Pros! Why You’ll Love Working Here Safety-focused and inclusive workplace culture Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting day 1 Competitive retirement savings program including RRSP and Defined Contribution pension plan with employer matching up to 5.25% Day 1 Paid vacation, sick time, and paid birthday off Annual bonus and profit-sharing opportunities Employee discounts on leading plumbing, HVAC/R, and industrial products Education reimbursement and ongoing career development opportunities Employee referral programs and recognition initiatives The Opportunity Join the Windsor location as a Dispatcher, coordinating daily deliveries, optimizing routes, and supporting efficient shipping operations. We’re looking for a reliable, organized professional with dispatching experience, strong customer service skills, and the ability to thrive in a fast-paced environment. What you will do: Plans delivery routes to maximize efficiency and reduce costs according to resources available. Consolidates regular shipments to maintain efficiency. Determines appropriate method of transportation required according to budgets and policies. On a daily basis, arranges shipping schedules according to the immediate needs of customers and branches. Consolidates shipments to maintain efficiency. Assists with shipping. Collect freight quotes for special shipments. Investigates damage or breakage to the material during transport. Maintains a daily log of material shipped. Compiles shipping documentation. Notifies appropriate individual of any discrepancies or adjustments needed to the routes. Prepares reports on commitment levels. Responsible of upgrading photo PODs What you will bring: Previous dispatching experience required AS400/Syntax is an asset Knowledge of industry (Waterworks/Civil Construction) products is an asset General basic computer skills including Microsoft Office is required Exceptional customer service and communication skills Must be dependable and reliable and willing to take initiative Must be organized, clean and able to multi-task Base Salary : $40,000 to $50,000 + 4% PSP Existing position : Backfill #INDWAR Our Commitment to You Wolseley Canada is proud to be an equal opportunity employer, embracing diverse backgrounds and perspectives. We are committed to an inclusive, barrier-free recruitment process with accommodation available on request for candidates participating in all stages of the recruitment and selection process. Ready to Shape the Future? Join Wolseley Canada and take the next step in your career. Apply today to become a trusted partner in our mission to deliver excellence and innovation across Canada’s infrastructure. Please note: Wolseley uses AI-assisted tools to support applicant screening. Where a salary range is posted, the total compensation range posted for this role represents the total compensation opportunity, which may include base wage, bonuses, commissions, and/or other monetary components, if applicable. Placement in the range will be based on factors such as market conditions, internal equity, candidate experience, skills and qualifications relevant to the role. Benefits eligibility varies based on employment status and contract length. Full-time permanent positions are eligible for the full benefits package. Fixed-term contract positions may be eligible for health and dental benefits depending on the terms of the position. Short-term contract positions are not eligible for company-sponsored benefits. This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

What you’ll do

The Dispatcher is responsible for planning efficient delivery routes and coordinating daily shipping schedules to meet customer needs. They also manage shipping documentation, investigate transport damages, and ensure overall operational efficiency.

Requirements

Candidates must have previous dispatching experience and strong organizational skills to thrive in a fast-paced environment. Proficiency in Microsoft Office is required, while knowledge of Waterworks or Civil Construction products is considered an asset.

Benefits

• Comprehensive benefits
• Retirement savings program
• RRSP
• Defined contribution pension plan
• Paid vacation
• Sick time
• Paid birthday off
• Annual bonus
• Profit-sharing
• Employee discounts
• Education reimbursement
• Career development opportunities
• Employee referral programs

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Route Planning · Preferred
• Multi-Tasking · Preferred
• Logistics · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dispatching
• Route planning
• Customer service
• Logistics
• Shipping operations
• AS400
• Syntax
• Microsoft Office
• Communication skills
• Multi-tasking
• Problem solving
• Inventory management
• Freight Quotes
• Shipping Operations
• Workplace Inclusivity
• Artificial Intelligence
• HVAC
• Breakage Control
• Construction
• Customer Service
• Communication
• Computer Literacy
• R (Programming Language)
• Innovation
• Plumbing
• Multitasking
• Proactivity
• Wholesaling

Job areas

• Logistics
• Transportation
• Construction
• Customer Service & Support
• Administrative
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance

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