NIGHT PORTER

Job summary

Oversee the hotel overnight, maintaining guest safety and security while assisting with check-ins, enquiries, and guest comfort. Keep reception and public areas presentable and provide hands-on concierge service as part of the hotel team.

Job details

Night Porter Front of House - Woolley Grange Hotel Contract: Permanent Salary: £13.28 per hour plus generous service charge and great benefits About Us: Woolley Grange, part of Luxury Family Hotels, has just reopened it's doors following a beautiful refurbishment. Join our team as a Night Porter and help shape the next chapter of this much-loved Wiltshire retreat. Role Overview As a Night Porter, you will play a crucial role in ensuring the smooth operation of the hotel during the night hours. This position requires a responsible and proactive individual who is committed to maintaining the highest standards of service and security for our guests. This is a permanent position at 32 hours per week, with an hourly rate of £13.28 per hour, plus generous service charge. Key Responsibilities Oversee the running of the hotel from sundown to sunrise: ensuring the safety, security, and well-being of all our lovely guests. Guest Assistance: Provide assistance to guests during the night, including check-ins, handling guest enquiries, and ensuring their comfort and satisfaction. Maintaining the brand standards of our reception and public areas: keeping areas tidy and presentable. Work as part of a motivated team: this is a hands-on role managing the guest experience, giving concierge service. An understanding of health and safety: as well as the ability to keep calm in challenging circumstances To succeed in this role, we are looking for someone who has: Previous experience in a similar role or hospitality background is preferred. An engaging personality, with a passion for hospitality who can provide great service to our guests. The ability to interact and engage with all guests including children. Problem solvers - a person who can answer guest questions and looks for solutions, with the ability to handle emergency situations calmly and efficiently. Basic computer skills and accurate numeracy- along with honesty and good judgements. Availability to work night shifts and weekends. Why work with us? Training and development is central to life at LFH, it’s something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality specific apprenticeship providers. An extra day’s holiday for your birthday EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem! Cycle to work scheme Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us. Life Assurance Benefit for peace of mind for your loved ones. Enhanced Maternity and Paternity packages Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers 50% off Food and Beverage and the Spa across Luxury Family Hotels. Incredible discounted hotel stays for you, friends and family Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us! Who are LFH? Woolley Grange is entering an exciting new chapter. Nestled in the heart of beautiful Wiltshire, this much-loved Jacobean manor has recently undergone an extensive and thoughtful refurbishment. Every detail has been designed to honour its rich heritage while introducing a refreshed sense of warmth and charm. As part of the Luxury Family Hotels collection, Woolley Grange continues to create truly memorable experiences for every member of the family. We’re now looking for passionate and dedicated individuals to join us at this inspiring moment and play a key role in shaping the next chapter of one of Wiltshire’s most distinctive family hotels. Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.

What you’ll do

Oversee the hotel overnight, maintaining guest safety and security while assisting with check-ins, enquiries, and guest comfort. Keep reception and public areas presentable and provide hands-on concierge service as part of the hotel team.

Requirements

Previous experience in a similar role or a hospitality background is preferred, along with an engaging, guest-focused approach and the ability to interact with guests of all ages. Candidates should have basic computer skills, accurate numeracy, sound judgement, problem-solving and emergency-handling abilities, and availability for night shifts and weekends.

Benefits

• Extra Birthday Holiday
• EarlyPay Salary Access
• Cycle To Work Scheme
• Online Health And Wellbeing Service
• Remote GP Appointments
• Mental Health Support
• Physiotherapy
• Life Assurance
• Enhanced Maternity And Paternity Packages
• Paid Volunteering Day
• Employee Discount Platform
• Discounted Food And Beverage
• Discounted Spa Access
• Discounted Hotel Stays
• Training And Development

Listed skills

• Teamwork · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• basic computer skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Service
• Guest Check-In
• Guest Enquiries
• Concierge Service
• Hotel Security
• Health And Safety
• Emergency Response
• Problem Solving
• Communication
• Hospitality
• Basic Computer Skills
• Numeracy
• Attention To Detail
• Teamwork
• Calmness Under Pressure

Job areas

• Hospitality
• Customer Service & Support
• Security & Safety

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