Prevention Information Assistant

Job summary

Handle province-wide workplace health and safety inquiries by gathering and summarizing caller information, recording and assigning inquiries in databases, and forwarding them to the appropriate staff. Maintain mailboxes, files, records, and informational materials, generate reports, and provide administrative support to prevention services and other departments.

Job details

We are looking for a temporary prevention information assistant to receive and respond to province wide WorkSafeBC calls. As a member of the call-center, the prevention information assistant is to screen and probe for information from callers and forward calls when appropriate; monitor and maintain a variety of mailboxes and databases on a daily basis; perform a variety of support, administrative, and associated projects and duties as assigned for various departments and personnel within WES Prevention Services and other departments within WorkSafeBC. We have two 12 month assignments available. How You’ll Make a Difference You’ll utilize your skills in office administration and customer service to assist our team. Working at WorkSafeBC We serve the workers and employers across B.C., and we do best when we're together. It's how we collaborate, learn from one another, and develop our people. This role is based in our Richmond office five days a week. Like everything we do, our work model continues to evolve to support those we serve. We remain committed to a work model that strengthens our culture and helps us deliver our best work, while balancing flexibility and a positive employee experience. Handle incoming phone inquiries on workplace health and safety by probing for information needed to interpret the caller’s inquiry or concern, summarizing caller information, and communicating the information to the appropriate person for action Access a variety of databases and software to prioritize, record, and assign caller inquiries by following a specific set of guidelines and procedures outlined by the department Organize and maintain files, records, and informational materials and generate reports from various databases as required We’re Looking For People Who Can Provide exceptional customer service Gather relevant information from a variety of sources, including over the phone, in person, and by reading and interpreting information Explain information in a professional manner, both orally and in writing Organize, prioritize, and manage a high volume, varied workload in an environment that includes changing priorities, time demands, and frequent interruptions Build and maintain rapport with a variety of individuals, sometimes in sensitive or difficult circumstances Your Background And Experience Completion of Grade 12 1-2 years of related work experience in an environment where you provided exceptional customer service, used decision-making skills, and managed high volumes of work Proficient use of MS Word Type a minimum of 40 words per minute Excellent English language skills, including grammar, spelling, and reading comprehension Who We Are At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We’re honoured to serve the 2.49 million workers and 263,000 registered employers in our province. What’s it like to work at WorkSafeBC? It’s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for. Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflect the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self. Learn more: Discover who we are. Our Benefits As a member of our team, you’ll have access to services and benefits that help you get the most out of work — and life. Along with a competitive salary, your total compensation package includes: Extra 4% of your salary in lieu of benefits and 4% in lieu of vacation from the day you start Once you’ve worked a certain number of hours (approximately 12 months), you’ll switch to getting: Up to 4 weeks of vacation Extensive health care and dental benefits Sick leave and long-term disability coverage Learn more: Find out what we offer. Salary: $29.78 Want to apply? Applications are welcomed immediately; however, must be received no later than 4:30 p.m. PST on the closing date. Please note that we will be starting assessments prior to the closing date. We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.

What you’ll do

Handle province-wide workplace health and safety inquiries by gathering and summarizing caller information, recording and assigning inquiries in databases, and forwarding them to the appropriate staff. Maintain mailboxes, files, records, and informational materials, generate reports, and provide administrative support to prevention services and other departments.

Requirements

Applicants must have completed Grade 12 and have 1–2 years of related experience providing customer service, making decisions, and managing a high volume of work. Requirements also include proficiency in Microsoft Word, typing at least 40 words per minute, and strong English grammar, spelling, and reading comprehension.

Benefits

• Additional 4% of salary in lieu of benefits
• Additional 4% of salary in lieu of vacation
• Up to 4 weeks of vacation
• Health Care Benefits
• Dental Benefits
• Sick Leave
• Long-Term Disability Coverage

Listed skills

• Customer service · Preferred
• Decision Making · Preferred
• Organization · Preferred
• Microsoft Word · Preferred
• Reading comprehension · Preferred
• interpersonal skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Telephone Inquiry Handling
• Information Gathering
• Call Screening and Routing
• Written and Oral Communication
• Decision-Making
• Workload Prioritization
• Organization
• Database Management
• Report Generation
• File and Records Management
• Microsoft Word
• Typing
• English Grammar and Spelling
• Reading Comprehension
• Interpersonal Skills

Job areas

• Customer Service & Support
• Administrative
• Security & Safety

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