Automotive Service Assistant (experience in PH or US automotive industry is required)

Job summary

The Automotive Service Assistant will manage inbound customer communications, schedule service appointments, and coordinate with technicians. They are also responsible for providing repair estimates, updating customer records in ShopMonkey, and supporting local marketing initiatives.

Job details

Automotive Service Assistant (experience in PH or US automotive industry is required) Application Deadline: 26 September 2026 Department: Operations Employment Type: Full Time Location: Toronto Compensation: $5.00 - $6.00 / hour Description Answer inbound phone calls from prospective and existing customers. Respond promptly to customer inquiries via email, text messages, Yelp, Thumbtack, Facebook, and other communication channels. Provide professional and friendly customer service at all times. Follow up with leads and customer inquiries to increase booking conversions. Schedule, confirm, and manage service appointments. Coordinate appointment availability with technicians and business operations. Send reminders and updates to customers regarding scheduled services. Manage calendar updates and appointment changes. Gather customer information and vehicle details. Provide repair estimates and quotations based on company guidelines. Enter customer information accurately into the company management system. Maintain records of estimates and follow-up opportunities. Utilize ShopMonkey to manage customer information, work orders, and appointments. Update customer records and service histories. Assist with administrative tasks related to daily operations. Maintain organized and accurate documentation. Monitor and respond to incoming leads from: Yelp Thumbtack Facebook Community Groups Website inquiries Phone calls Track lead status and follow up on pending opportunities. Ensure all inquiries receive timely responses. Identify opportunities to recommend additional maintenance and repair services. Educate customers on available services and promotions. Assist in increasing average ticket value through consultative communication. Support customer retention initiatives. Assist with posting in local Facebook community groups. Support local marketing initiatives. Help maintain an active online presence for the business. Coordinate basic promotional content as directed. Hard Requirements: Previous experience in customer service, virtual assistance, or administrative support. Excellent verbal and written English communication skills. Strong organizational and multitasking abilities. Ability to manage multiple communication channels simultaneously. Comfortable learning and using CRM or shop management software. Professional phone etiquette and customer service skills. Previous experience as Automotive Service Advisor, Service Writer, Automotive Customer Service Representative or Automotive Virtual Assistant is required Understanding of automotive repair terminology and services. Experience creating repair estimates and service recommendations. Ability to confidently discuss repair needs with customers. Experience with upselling automotive services. Schedule: 40 hours per week Monday to Friday 9AM - 6PM Pacific Standard Time Zone Offer and Benefits: Weeks 1–8: $5 USD/hour Weeks 9 onwards: $6 USD/hour

What you’ll do

The Automotive Service Assistant will manage inbound customer communications, schedule service appointments, and coordinate with technicians. They are also responsible for providing repair estimates, updating customer records in ShopMonkey, and supporting local marketing initiatives.

Requirements

Candidates must have previous experience as an Automotive Service Advisor or Virtual Assistant and possess a strong understanding of automotive repair terminology. Excellent English communication skills and proficiency in CRM or shop management software are required.

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Administrative Support · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Data entry · Preferred
• Upselling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Automotive Repair Terminology
• Service Advising
• ShopMonkey
• CRM Software
• Appointment Scheduling
• Lead Management
• Upselling
• Communication
• Administrative Support
• Repair Estimates
• Data Entry
• Multitasking
• Organizational Skills
• Phone Etiquette
• Communication Channels
• Business Operations
• Administrative Functions
• Automotive Industry
• Automotive Services
• Customer Relationship Management
• Customer Retention
• Marketing
• Project Management Software
• Operations
• Telephone Skills
• Written English
• Customer Inquiries

Job areas

• Customer Service & Support
• Administrative
• Marketing
• Trades
• Automotive Detailer/Automotive Service Assistant
• Automotive Service Technician / Mechanic
• Motor Vehicle Mechanics and Repairers
• Automotive Service Technicians and Mechanics