Special Services Representative

Job summary

The Special Services Representative assists passengers with special requirements, including wheelchair assistance, VIP escorting, and unaccompanied minors. They are also responsible for handling luggage and ensuring passengers are correctly routed to their flights.

Job details

About WFS Join our Worldwide Flight Services and Oxford family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?Job Summary Assists passengers who have special requirements, such as unaccompanied minors, VIP passengers, and passengers requiring wheelchair assistance.Responsibilities Assists and transports passengers requiring wheelchair assistance to/from assigned gate. Carries, pushes, lifts, or pulls luggage for any passenger requesting assistance. Safely lifts passengers up/down stairs of aircraft and in/out of wheelchairs. Escorts VIP passengers and unaccompanied minors to/from flights and/or to meet a receiving adult. Reads appropriate paperwork to identify name, flight information, date and special service request details to ensure passengers are taken to the correct destination. Properly tags baggage to ensure they are routed to the correct destination. Gathers wheelchairs in the concourse and returns them to the staging area for use. Minimum Requirements HS Diploma, GED or Equivalent. Passenger Service Agent Learning Plan TSA - General Security Awareness FAA - Dangerous Goods Awareness OJT - Passenger Assistance Equipment as required Preferred Skills Adaptability: The ability to remain fully functional by adapting to changing circumstances (environment, procedures, people). Conduct: Making a good first impression and sustaining it for a long time. Ensure Safe & Secure environment: The ability to consider S&S as the number one priority at all times, respecting compliance, rules and regulations in all actions taken into the role. Focus on Customer: The ability and willingness to find out what the customer wants and needs and to act accordingly, taking the organization's costs and benefits into account. Listening: The ability to show one absorbs and understands important (non-) verbal information and to ask further questions when necessary. Problem Analysis: The ability to detect problems, recognize important information, and link various data; to trace potential causes and look for relevant details. Sociability: The ability to be comfortable in people's company, to meet people easily, to mingle freely. Stress Management: The ability to perform under pressure and in adversity. Physical Requirements/Working Conditions Remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer. Walk short distances. Reach above and/or below shoulder. Handle/grasp documents or office equipment. Sit and/or stand for short or extended periods of time. Lift/carry/move objects, files and documents up to 10 pounds. Work in an office environment using standard office equipment. Talk, listen, and speak clearly on telephone. Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards. Perks & Benefits Want your pay in advance? Access your pay when you need it through DailyPay app! Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more! Need quality medical care? Multiple options for both full and part-time employees! Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More! Looking to stay healthy and improve your life? Wellness Programs offered to all employees! Want to invest in your future? 401k program offered! Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available! WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

What you’ll do

The Special Services Representative assists passengers with special requirements, including wheelchair assistance, VIP escorting, and unaccompanied minors. They are also responsible for handling luggage and ensuring passengers are correctly routed to their flights.

Requirements

Candidates must possess a high school diploma, GED, or equivalent. The role requires the ability to perform physical tasks such as lifting and pushing, as well as maintaining a safe and secure environment in accordance with TSA and FAA regulations.

Benefits

• DailyPay app
• On the spot awards
• Medical care
• Travel discounts
• Pet insurance
• Discount shopping
• Wellness programs
• 401k program
• Internal mobility

Listed skills

• Customer service · Preferred
• adaptability · Preferred
• Attention to detail · Preferred
• Safety Compliance · Preferred
• Communication · Preferred
• Physical stamina · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Passenger assistance
• Customer service
• Safety compliance
• Communication
• Problem analysis
• Stress management
• Adaptability
• Physical stamina
• Attention to detail
• Employment Equity
• Office Equipment
• Calculators
• General Security
• Problem Solving
• Non-Verbal Communication
• Passenger Service
• Stress Management
• Social Skills
• Staging Area
• Technical Services
• Transportation Security Administration (TSA)
• Federal Aviation Administration

Job areas

• Transportation
• Customer Service & Support
• Logistics
• Security & Safety
• Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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