Supv Passenger Services

Job summary

The supervisor oversees daily passenger operations, including check-in, boarding, and baggage handling, while ensuring compliance with safety and regulatory standards. They also lead front-line agents, resolve customer issues, and coordinate with various departments to maintain efficient flight operations.

Job details

About WFS Join our Worldwide Flight Services and Oxford family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?Job Summary The Passenger Service Supervisor oversees daily passenger operations to ensure efficient, safe, and customer-focused service delivery. The role leads a team of front-line agents, supports airline partners, and resolves escalated issues while maintaining compliance with all regulatory and company standards. Hourly Rate: $20.00Responsibilities Supervise passenger service agents during check-in, boarding, baggage handling and arrival processes Ensure compliance with airline procedure, TSA regulations, and safety protocols Provide on-the-spot coaching and support to agents to ensure service standards are met Resolve customer complaints and operational issues in a timely and professional manner Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations Monitor staffing levels and adjust assignments based on flight schedules and operational needs Complete required reports, incident documentation, and shift logs accurately and on time Support training and onboarding of new passenger service agents Lead pre-shift briefings and communicate updates, policy changes, and safety alerts Promote a positive and productive work environment, modeling excellent customer service and teamwork Minimum Requirements High School Diploma or GED 2+ years of experience in passenger services or customer-service related field 1+ year of supervisory or lead experience in an operational setting Strong verbal and written communication skill s Ability to work varied shifts, including nights, weekends, and holidays Proficient in Microsoft Office and airline systems Ability to obtain and maintain all required airport and airline security clearances Must be able to stand, walk, bend, and lift up to 50 pounds Preferred Skills Associate or Bachelor's degree in Aviation, Business, or related field Prior experience working with a ground handling service provider Knowledge of airline - specific policies and procedures Experience handling irregular operations, customer escalations, or emergency response Bilingual or multilingual skills Physical Requirements/Working Conditions Ability to lift 70 pounds. Ability to handle stress. Work in a high noise level environment. Work with minimal supervision. Perks & Benefits Want your pay in advance? Access your pay when you need it through DailyPay app! Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more! Need quality medical care? Multiple options for both full and part-time employees! Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More! Looking to stay healthy and improve your life? Wellness Programs offered to all employees! Want to invest in your future? 401k program offered! Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available! WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

What you’ll do

The supervisor oversees daily passenger operations, including check-in, boarding, and baggage handling, while ensuring compliance with safety and regulatory standards. They also lead front-line agents, resolve customer issues, and coordinate with various departments to maintain efficient flight operations.

Requirements

Candidates must have a high school diploma or GED, at least two years of experience in passenger or customer services, and one year of supervisory experience. The role requires the ability to obtain airport security clearances and the physical capacity to lift up to 50 pounds.

Benefits

• DailyPay app access
• On the spot awards
• Medical care options
• Travel discounts
• Pet insurance
• Discount shopping
• Wellness programs
• 401k program
• Internal mobility

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Reporting · Preferred
• Microsoft Office · Preferred
• Coaching · Preferred
• Team Leadership · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Passenger services
• Team leadership
• Customer service
• Operational management
• TSA regulations
• Safety protocols
• Staffing coordination
• Conflict resolution
• Microsoft Office
• Airline systems
• Reporting
• Coaching
• Communication
• Bilingual skills
• Employment Equity
• Emergency Response
• Professionalism
• Lifting Ability
• Service Standards
• Multilingualism
• Customer Service
• Training And Development
• Employee Onboarding
• Operations
• Passenger Service
• Technical Services
• Writing
• Customer Complaint Resolution
• Teamwork

Job areas

• Logistics
• Customer Service & Support
• Management & Leadership
• Transportation
• Security & Safety
• Passenger Service Manager
• Passenger Service Supervisor
• Transport Conductors
• First-Line Supervisors of Passenger Attendants
• First-Line Supervisors of Transportation and Material Moving Workers, Except Aircraft Cargo Handling Supervisors

More jobs from Worldwide Flight Services (WFS)