Client Support Manager - WPA (6-month FTC)

Job summary

Manage regional client relationships and support clients and appointed companies throughout procurement and building projects. Generate and convert business opportunities, track performance in CRM systems, support regional marketing activities, and help deliver and evidence social value.

Job details

Join a respected regional leader in procurement and construction services, with a strong reputation for delivering value and impact in the public sector. We are WPA, the Welsh regional business unit of LHC Procurement Group (LHCPG) – a not-for-profit organisation dedicated to bringing buyers and suppliers together to build, refurbish, and maintain social housing and public property more efficiently and cost-effectively. We’re looking for a motivated, client-focused Client Support Manager with a strong understanding of procurement and construction to strengthen relationships with our partners and stakeholders. Working closely with the Regional Director and the wider team, you will play a key role in delivering an excellent client experience, providing guidance through the procurement process, and ensuring projects run smoothly from concept to completion. In this pivotal role, you will support our mission of "working together to deliver better buildings, homes, and communities" by fostering collaboration, driving efficiency, and helping reinvest surplus funds into community initiatives. What You Will Be Doing Client Engagement & Support: Act as the primary contact for regional clients, building long-term relationships and understanding their needs. Provide ongoing support to clients throughout their building programmes and individual projects. Work with LHC appointed companies to ensure they understand framework users’ requirements. Promote business development opportunities through LHCPG’s procurement solutions. Business Development & Sales Support Identify and generate potential leads and opportunities, tracking progress using CRM systems. Convert leads into sales, managing client relationships to support business growth and framework renewals. Ensure engagement targets are met and provide regular performance reports. Identify opportunities for cross-selling and upselling additional products or services. Project & Stakeholder Management Maintain regular communication with appointed companies to exchange business development information. Support clients and appointed companies in delivering and evidencing social value impact. Assist in executing regional marketing plans, attending events, exhibitions, and industry seminars. Essential What you need Proven experience in client-focused account management, sales, or business development. Strong communication, presentation, and negotiation skills. Knowledge of public sector procurement or the construction and maintenance industry. Ability to work proactively in a client-driven environment. Experience using CRM systems (e.g., Microsoft Dynamics) and proficiency in MS Office. Full UK driving licence and willingness to travel across the region. Why join us? At LHCPG, the work we do has real impact. We're a purpose-driven, not-for-profit organisation that helps improve lives and places across communities in the UK. In return, you'll enjoy a supportive culture, opportunities to develop your career and a range of benefits designed to help you thrive both inside and outside of work. Some Of The Benefits You’ll Enjoy Include Salary of £53,300 per annum £5,740 annual car allowance Generous employer pension contribution 34 days holiday, including bank holidays An extra day off for your birthday Generous employer pension contribution Monthly wellbeing allowance 1.5 days’ volunteering leave each year Private medical cover and health cash plan after successful completion of probation Enhanced family leave, retail discounts and additional lifestyle benefits after probation And plenty more! We will interview suitable candidates as applications are received and therefore reserve the right to close this vacancy before the advertised deadline if suitable candidates are identified.

What you’ll do

Manage regional client relationships and support clients and appointed companies throughout procurement and building projects. Generate and convert business opportunities, track performance in CRM systems, support regional marketing activities, and help deliver and evidence social value.

Requirements

Candidates need proven experience in client-focused account management, sales, or business development, along with strong communication, presentation, and negotiation skills. They should understand public sector procurement or construction and maintenance, be proficient with CRM systems and Microsoft Office, hold a full UK driving licence, and be willing to travel across the region.

Benefits

• Car Allowance
• Employer Pension Contribution
• 34 Days' Holiday Including Bank Holidays
• Birthday Day Off
• Wellbeing Allowance
• Volunteering Leave
• Private Medical Cover
• Health Cash Plan
• Enhanced Family Leave
• Retail Discounts
• Lifestyle Benefits

Listed skills

• Sales · Preferred
• Business development · Preferred
• Communication · Preferred
• Negotiation · Preferred
• CRM Systems · Preferred
• Microsoft Office · Preferred
• Project management · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Account Management
• Client Relationship Building
• Sales
• Business Development
• Public Sector Procurement
• Construction Industry Knowledge
• Communication
• Presentation
• Negotiation
• Lead Generation
• CRM Systems
• Microsoft Dynamics
• Microsoft Office
• Project Management
• Stakeholder Management
• Social Value

Job areas

• Customer Service & Support
• Sales
• Management & Leadership
• Construction
• Government & Public Sector