Tier 2 Member Support
The candidate will handle incoming support requests, configure equipment, and perform network-related updates. Responsibilities also include managing NMS changes, dispatching field repairs, and participating in an after-hours on-call rotation.
- On-site
- Calgary, AB
- Posted Aug 25, 2026
- 1 position
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Job summary
Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations. Qualified Candidate will handle incoming support requests, equipment configuration and network related updates. Key responsibilities include: * Managing NMS changes and updates * Creating and dispatching field work for repairs * Supporting customers and troubleshooting gear * Candidate will also be responsible for incoming support requests after hours in an on call rotation. The ideal candidate will possess: * The ideal candidate will possess good communication, customer service and networking knowledge skills. Other assets will include: * Cisco certification * 2+ years of Switching and routing experience * Time Management skills * NMS system experience * Proficient in English and French Condition of Employment: As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process. Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.
What you’ll do
The candidate will handle incoming support requests, configure equipment, and perform network-related updates. Responsibilities also include managing NMS changes, dispatching field repairs, and participating in an after-hours on-call rotation.
Requirements
The ideal candidate should possess strong customer service, communication, and networking skills. A minimum of 2 years of experience in switching and routing is required, along with proficiency in English and French.
Listed skills
- Time managementPreferred
- Customer servicePreferred
- CommunicationPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Customer service
- Networking
- Switching
- Routing
- NMS system
- Troubleshooting
- Equipment configuration
- Time management
- Communication
- Cisco certification
- Bilingual (French/English)
- 5G Technology
- Broadband
- Customer Service
- Data Security
- Innovation
- Network Management System
- Time Management
- Troubleshooting (Problem Solving)
- Wireless Networks
- Network Routing
Job areas
- Customer Service & Support
- Technology
- Engineering
- Tier 2 Support Analyst
- Network Analyst / Specialist
- Computer Network Professionals
- Computer Network Architects
Additional details
- Minimum education
- Professional degree
- Minimum experience
- 2+ years
- Posting language
- English
- Working hours
- 40 hours per week