Yasmine Farahat

Self-driven Content Developer and Technical Writer experienced in strategic content creation and knowledge management for complex software solutions. Deep expertise in content management systems, web content creation, and information architecture. History of writing, editing, publishing, and managing a wide spectrum of content types for various sites covering academic, news, technical documentation, and knowledge base content. Capable of designing and optimizing knowledge bases with keen interest and proficiency in content usability and UX writing to enhance customer experience. Proven track record of bringing diverse perspectives and knowledge together to produce accurate documentation for supporting product lifecycle. Committed to continuous learning, adapting new technologies, and overcoming challenges to consistently achieve project success.

• Bilingual communication
• Communication
• CSS
• Data analysis
• English
• French
• Google Workspace
• HTML
• Leadership
• Microsoft Excel
• Microsoft Office
• Microsoft Outlook
• Microsoft Word
• Organization
• Project management
• Teamwork
• Time management

1. Senior Knowledge Content Developer

   Dayforce

   May 2021 to Feb 2026

   Montreal, QC

   Created user-facing content to support Human Capital Management (HCM) software in collaboration with subject matter experts with call deflection as main target. • Strategized planning and execution of knowledge base content for enhancing customer onboarding and enabling seamless introduction of new products. • Identified user needs and potential content gaps to effectively fill voids for enhancing user experience; compiled insights for producing monthly analytics reports to steer direction for future decision-making. • Adapted use of MadCap Flare quickly to reach expert level, becoming team’s go-to resource for utilizing advanced features and shortcuts to efficiently accomplish different tasks. • Delivered critical knowledge base migration ahead of schedule by expertly coaching junior developers on complex, time-sensitive projects.

2. Knowledge Content Developer

   Dayforce

   Jul 2011 to Apr 2021

   Montreal, QC

   Wrote, edited, and optimized knowledge base content for company’s various products to ensure higher readability and conversion rates. Assisted with customer support call deflection to improve efficiency and elevate satisfaction level. • Translated knowledge base into French by meticulously coordinating freelance efforts, ensuring accuracy and consistency while delivering on time. • Built new knowledge base by assessing core vision, needs, and challenges to ensure successful alignment, gaining product owner’s trust to cultivate positive and productive business relationship.

1. Ain Shams University

   Bachelor of Commerce, Business Administration & Marketing

   Cairo, Egypt