Personal Trainer/Member Experience Representative

Job summary

The Personal Trainer/Member Experience Representative provides personalized fitness support, conducts assessments, and designs effective training programs for members. They also ensure a safe and welcoming environment by supervising the fitness floor, maintaining equipment, and delivering exceptional customer service.

Job details

Date Posted: September 14, 2026 Position Title: Personal Trainer/Member Experience Representative Location: Robert Lee YMCA (955 Burrard St, Vancouver BC) Term: Part-Time Permanent Hours: 8-24 hours per week Shift: Shifts vary but includes weekdays, evenings and weekends. Shift coverage needed for weekday mornings 6am-8am and weekends all day Start Date: ASAP Salary: Personal Training: $25.63 - $35.36 per hour, based on Certifications Member Experience Representative: 0-500 hours $18.85 per hour 501-1000 hours $19.41 per hour 1001 – 1500 hours $20.00 per hour 1500 + hours $20.60 per hour Reports To: Supervisor, Fitness Benefits: * Free YMCA gym membership * Professional development and training opportunities * Employee assistance program with free access to counselling * Subsidized child care & priority child care placement with the Y Nature & Scope: Reporting to the Fitness Supervisor, the Personal Trainer/Member Experience Representative will work collaboratively with all YMCA staff and volunteers to provide exceptional service to members and guests of the YMCA. They will provide members with a comfortable and productive fitness environment through quality customer service and personal training and help the fitness department meet personal training targets. Major Responsibilities - in this position, you will: * Provide personalized support to members with their fitness journey; including Y Thrive programs, personal training, consultations, group fitness classes, orientations, and more; in a positive, engaging, and professional manner. * Develop personalized fitness programs and guide clients through safe and effective workouts. This includes conducting fitness assessments and consultations, designing a training program based on client goals and fitness levels and leading one-on-one and small group training sessions. * Handle client concerns and interpersonal conflicts with professionalism, using de-escalation techniques and conflict resolution strategies to maintain a safe, respectful, and inclusive training environment. * Build meaningful relationships through daily interaction with YMCA members, visitors, and colleagues by being actively present on the fitness floor. * Perform floor walks and checks every 10-15min. * Build relationships with all members to help them choose the right path for them, including Y-Thrive, personal training, group fitness classes, and swimming * Supervise the fitness floor by giving members feedback on their workouts, organizing fitness equipment (on the fitness floor, fitness studios and stretching areas), check-in group fitness classes, test fitness equipment and report any damage or non-functioning by following YMCA standards/policies/procedures. * Perform member orientations and tours. * Perform all mandatory administration duties and records. * Clean all prescribed areas based on infection prevention protocols including fitness and high touch areas. * Ensure the safety of all members, participants, staff, and property by following YMCA standards/policies/procedures and ensuring they are maintained amongst all members and staff (follow fitness floor etiquette– this includes the free weight, stretching, circuit and cardio areas). * Cover Group Fitness Classes when needed. Qualifications -you bring: * Must be at least 19 years of age * Current Standard First Aid and CPR-C & AED certificate * YMCA Personal Trainer Certification or BCRPA Personal Training Certification or equivalent (NASM, ACE, ISSA, ACSM etc.) * Group fitness certificate is an asset * Guidance and/or Nutrition an asset * Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date * Successful candidate will be required to provide 3 satisfactory references About YMCA BC: By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John. As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health. We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all. YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at ymcabc.ca Application Process-ready to make a difference? We invite you to apply today and find your WHY! Internal Applicants: Please apply online to this position through the ADP Workforce Now Career Centre. (Myself > Talent > Career Centre) Application Deadline: September 24, 2026 * Please include any and all relevant certifications in your online application. You will receive an automated notification to confirm receipt of your application. * If short-listed for a position: We will contact, you to move forward to the next step. * If not selected for a specific posting: Continue applying for future positions matching your qualifications and interests. Note: Depending on the role, we may be required to prioritize internal applicants. At YMCA BC, we approach each hiring process individually, recognizing that people bring diverse experiences and strengths. If this opportunity speaks to you, we encourage you to apply—even if you don’t meet every listed qualification. Your unique background might be just what we’re looking for. And if this role isn’t the right fit, we hope you’ll continue exploring future opportunities with us that align with your skills and aspirations. YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department. Thank you for your interest and application.

What you’ll do

The Personal Trainer/Member Experience Representative provides personalized fitness support, conducts assessments, and designs effective training programs for members. They also ensure a safe and welcoming environment by supervising the fitness floor, maintaining equipment, and delivering exceptional customer service.

Requirements

Candidates must be at least 19 years old and hold current Standard First Aid, CPR-C, and AED certifications. A recognized Personal Trainer certification is required, along with the ability to pass a criminal record check.

Benefits

• Free YMCA gym membership • Professional development and training opportunities • Employee assistance program with free access to counselling • Subsidized child care • Priority child care placement

Listed skills

• Customer service · Preferred
• First Aid · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Personal training
• Customer service
• Fitness assessment
• Program design
• Conflict resolution
• De-escalation
• First aid
• CPR-C
• AED
• Group fitness instruction
• Facility maintenance
• Member relations
• Automated External Defibrillator (AED) Certification
• American College Of Sports Medicine (ACSM) Certification
• De-escalation Techniques
• Professionalism
• ADP Workforce Now
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Automation
• Mental Health
• Customer Service
• Community Health
• Conflict Resolution
• Disabilities
• Employee Assistance Programs
• Health Equity
• Personal Trainer Certification
• Swimming
• Prioritization
• People Services

Job areas

• Sports & Recreation
• Customer Service & Support
• Social Services
• Member Experience Representative
• Personal Trainer / Fitness Instructor
• Fitness and Recreation Instructors and Programme Leaders
• Exercise Trainers and Group Fitness Instructors