Business Office Manager

Job summary

The Business Office Manager plans and directs administrative operations, including resident trust, billing, payroll, and business files. They also provide leadership to administrative staff and ensure compliance with organizational policies and legislative requirements.

Job details

Yee Hong Centre for Geriatric Care (Yee Hong) is a recognized leader in senior care, dedicated to providing exceptional, culturally inclusive services that enhance the well-being of older adults. With a strong reputation for excellence in long-term care, community programs, and aging-in-place initiatives, Yee Hong is committed to supporting seniors in living with dignity, independence, and the best possible quality of life. At the core of its mission is a focus on compassionate, person-centered care tailored to the unique needs of diverse communities. Yee Hong is one of the foremost providers of culturally appropriate senior care in the country, delivering high-quality resident experience and care to Chinese and other Asian seniors since 1994. The organization operates 805 long-term care beds and 308 seniors’ apartment units, with an additional 224 long-term care beds opening in a new home by June 2026. In addition, Yee Hong offers four campuses of managed care, a hospice residence, and a wide range of community-based senior and caregiver support services. Through this comprehensive network, the organization serves more than 15,000 individuals annually across the Greater Toronto Area. Join Us as We Open a New Chapter in 2027 At Yee Hong, our values guide everything we do. We Care, We Collaborate, and We Commit to creating meaningful experiences for residents, clients, families, volunteers, students, and one another. At Yee Hong, Relationship-Centered Care is at the heart of everything we do. It means seeing the person before the task, honouring each individual’s story and culture, and creating meaningful moments that support physical, emotional, social, spiritual, and cultural well-being. Together, we are creating an environment where meaningful living is at the centre of every interaction - and where every team member has the opportunity to make a difference. Yee Hong is preparing to welcome residents to the Ng Siu Chan Care Centre, a new, purpose-built home that will provide 224 seniors with high-quality, culturally responsive care in a modern and welcoming environment. We are creating a place where seniors can feel at home, understood, respected, and cared for. Opening in early 2027, the Ng Siu Chan Care Centre represents an exciting new chapter for Yee Hong. The home focuses on serving the Chinese community and providing care that reflects residents’ language, traditions, food, programs, activities, and unique cultural needs. As we prepare for opening, we are building a dedicated team that will help bring this new home to life. Joining Yee Hong at this stage means being part of something special - helping establish the systems, culture, and operations that will shape the resident and family experience from day one. Come be part of the team that will help make the Ng Siu Chan Care Centre a home in every sense of the word. Reporting to the Executive Director, your main purpose will be: * To coordinate the Home's integrated business-office operations, ensuring accurate, timely and resident-centred administration of financial services, resident records, reception and general office services. * To establish effective controls and service standards, safeguard confidential information, and provide clear guidance to residents, families and team members navigating financial and administrative processes. * To partner closely with Corporate Finance, Information Services and operational leaders. Why This Role Matters: This is more than an administrative position. Your work will have a direct impact on the financial well-being of residents, the effectiveness of staff, and the smooth operation of the home. Every day will bring new priorities, questions, and opportunities to improve how we work. You’ll need to be comfortable adapting, solving problems, and balancing competing demands while keeping service, accuracy, confidentiality, and resident well-being at the center of your decisions. What You Will Do: Business Office Management * Lead the day-to-day operations of the Business Office, ensuring efficient workflows, service standards, and internal controls. * Coordinate administrative services across Finance, Reception and Administration to support accurate, timely and responsive service. * Advise the Executive Director and Home leadership team on business-office issues, risks and required improvements. Financial Administration & Controls * Oversee resident billing, accounts receivable/payable, trust accounts, deposits, reconciliations and month-end processes in partnership with Corporate Finance. * Ensure resident financial records, transactions and documentation are accurate, secure and compliant with legislation and organizational policies. * Support financial audits and investigations, identify discrepancies, and implement corrective actions. Resident Admissions & Family Service * Coordinate the financial and administrative components of resident admissions, including contracts, payment arrangements, charges, and required documentation. * Maintain accurate resident census, demographic and financial information and ensure timely communication of changes. * Respond to resident and family financial inquiries with professionalism, empathy, and discretion. Reception & Resident Experience * Oversee Reception and front-office services to provide a welcoming, organized and responsive experience for residents, families, visitors and team members. * Ensure inquiries, communications, and administrative requests are handled professionally, confidentially, and directed appropriately. * Support resident move-ins, Home communications and other administrative activities that contribute to a smooth resident experience. Compliance, Records & Continuous Improvement * Ensure that resident and financial records are maintained in accordance with privacy, legislative, and organizational requirements. * Monitor business-office processes, identify opportunities for improvement, and implement effective, standardized procedures. * Support compliance, quality improvement, emergency preparedness, and organizational initiatives as required. What You Will Bring: * A diploma or degree in Business Administration, Accounting, Finance or a related field; a combination of equivalent education and experience may be considered. * A minimum of 5 years of accounting, business office or financial administration experience; including experience with accounts receivable and resident or customer billing. * Experience coordinating complex business-office processes; long-term care or healthcare experience is an asset. * Working knowledge of Microsoft Office; experience with PointClickCare is an asset. * Ability to interpret and apply financial, privacy and records management relevant to the role; including long-term care policies, procedures and legislation. * Ability to explain complex financial information clearly and compassionately to residents, families, and team members. * Ability to communicate in Chinese or Japanese is an asset. * Satisfactory Police Vulnerable Sector Screen. * Ability to meet current immunization and tuberculosis-screening requirements. Vacancy: This is a new position. Yee Hong is committed to providing a safe, inclusive, and accessible workplace. We comply with the Ontario Employment Standards Act, 2000 and all applicable employment legislation. We are committed to providing accommodation throughout the recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Applicants requiring accommodation are encouraged to contact us to discuss their needs. Please apply before: 2026-10-15 Salary Range: $35.90 - $41.03 INTERNAL APPLICANTS: PLEASE APPLY THROUGH THE JOBS HUB Our people are our greatest strength and the core of our success. We invest in our employees' wellbeing and support their ongoing learning and development. We offer: * Competitive total compensation package * Multi-employer pension plan * Professional development opportunities * Ongoing learning and development * Employee education assistance program * Award winning corporate culture * Safe, inclusive and supportive work environment Yee Hong is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the bona-fide requirements for the open position. If contacted for this employment opportunity, please advise if you require any accommodation. Successful applicants must provide a recent satisfactory vulnerable sector police reference check and medical clearance certificate. Our hiring process involves the use of Artificial Intelligence (AI) to assist with screening of the applicants’ resume. This job is posted to fill an existing vacancy.

What you’ll do

The Business Office Manager plans and directs administrative operations, including resident trust, billing, payroll, and business files. They also provide leadership to administrative staff and ensure compliance with organizational policies and legislative requirements.

Requirements

Candidates must possess a 3-year college diploma in Business Administration or an equivalent field. A minimum of 5 years of experience, including supervisory experience, is required.

Benefits

• Competitive total compensation package • Multi-employer pension plan • Professional development opportunities • Ongoing learning and development • Employee education assistance program • Award winning corporate culture • Safe, inclusive and supportive work environment

Listed skills

• Problem solving · Preferred
• Policy development · Preferred
• Regulatory Compliance · Preferred
• Financial Reporting · Preferred
• Accounts receivable · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative management
• Financial reporting
• Staff supervision
• Payroll administration
• Accounts receivable
• Accounts payable
• Resident billing
• Policy development
• Performance management
• Information technology liaison
• System administration
• Data confidentiality
• Regulatory compliance
• Problem solving
• Communication skills
• Workflow Management
• Ability To Meet Deadlines
• Research
• Accounts Payable
• Accounts Receivable
• Accounting Software
• Auditing
• Billing
• Business Administration
• Management
• Care Planning
• Communication
• Information Technology
• Confidentiality
• Occupational Safety And Health
• Finance
• Financial Statements
• Leadership
• Problem Solving
• Operations
• Performance Review
• Troubleshooting (Problem Solving)
• Coordinating

Job areas

• Administrative
• Management & Leadership
• Finance & Accounting
• Healthcare
• Human Resources
• Business Office Manager
• Clinical Office Manager
• Health Service Managers
• First-Line Supervisors of Office and Administrative Support Workers