RTGS Technical Support Officer

Organization: UNDP Yemen, through Stars Orbit Consultants and Management Development (SOC). VA No. VA26/145 Position Title: RTGS Technical Support Officer Duty Station: Central Bank of Yemen (CBY), Aden National or International Consultancy: National Duration: Six (6) months, extendable as required. Where feasible, the contractual arrangement may subsequently be transferred to CBY, subject to satisfactory performance appraisal and applicable CBY staffing and employment procedures. Number of Required Positions: 3 Vacancy Date of Issue: 24 August 2026 Vacancy Closure Date: 30 August 2026 Expected Starting Date: TBD To review the full job description, please click on the following link: https://drive.google.com/file/d/16-COLTZ9pnxy7guTbnwZxmOYY-QH4-yt/view?usp=sharing Academic Qualifications Bachelor’s degree in Computer Science, Information Technology, Information Systems, Computer/Systems Engineering, or a related field. Minimum Years Of Relevant Work Experience Experienced candidates: Minimum three (3) years of relevant experience in banking IT systems support, payment-system support, production-system support, or banking/telecom service-desk environments involving incident logging, troubleshooting, and escalation. Fresh graduates: Candidates with a relevant degree may be considered where they achieved a cumulative score of 85 percent or higher (85% or equivalent GPA/grading system), have strong English-language capability, and demonstrate high potential for disciplined technical support work, learning agility, analytical thinking, and attention to detail. Good understanding of IT support practices, system monitoring, service health, incident logging, troubleshooting, escalation, and support documentation. Knowledge or practical exposure to network connectivity, participant connectivity, interfaces, system logs, alerts, and basic performance monitoring. Knowledge or practical exposure to user administration, access rights and profiles, authorization controls, segregation of duties, and audit-trail requirements. Strong problem-solving and analytical skills, including the ability to interpret system messages, logs, alerts, and operational notifications. Strong documentation skills and discipline in maintaining accurate incident records, support logs, checklists, statistics, and follow-up records. Good communication and customer-support skills for clear guidance to users and participants and effective escalation to supervisors and technical counterparts. Basic cybersecurity awareness, including safe handling of credentials, permissions, sensitive information, and adherence to security procedures. Required Language(s) Fluency in Arabic and working proficiency in English sufficient to follow technical documentation, participate in trainings, communicate with vendors/project counterparts as needed, and prepare basic reports.

Provide technical support for RTGS and banking IT systems, focusing on incident logging, troubleshooting, and system monitoring. Ensure effective communication with users and vendors while maintaining accurate support logs and documentation.

Requires a Bachelor's degree in Computer Science or a related field with at least three years of relevant experience, or a high-achieving fresh graduate. Candidates must be fluent in Arabic and proficient in English with strong analytical and technical support skills.

• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• Banking IT Systems Support
• Payment System Support
• Incident Logging
• Troubleshooting
• System Monitoring
• Network Connectivity
• User Administration
• Access Rights Management
• Problem Solving
• Technical Documentation
• Customer Support
• Cybersecurity Awareness
• Analytical Thinking
• English Proficiency
• Arabic Fluency
• Service Desk Operations

• Technology
• Finance & Accounting
• Government & Public Sector
• Consulting
• Customer Service & Support

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Apply by

Sep 23, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level