Membership Sales & Service ID #1544

Job summary

The Membership Sales and Service staff are responsible for achieving sales targets and delivering exceptional customer service to YMCA members and facility users. They must also process transactions accurately and maintain a clean, safe, and organized service environment.

Job details

The opportunity: Join our team at YMCA Simcoe/Muskoka Gravenhurst. The Membership Sales and Service staff members are responsible for achieving sales targets, delivering exceptional service and for processing transactions in an accurate and efficient manner. In this role, you will: Demonstrate strong support and commitment to the mission and core values of the YMCA of Simcoe/Muskoka and the YMCA in Canada. Demonstrate strong support and commitment to serving the membership, facility users and all program participants of the YMCA of Simcoe/Muskoka. Deliver exceptional customer service as per YMCA Standards and best practices. Achieve sales targets as defined by the Supervisor, Sales and Service. Complete all transactions in an efficient, accurate and timely manner. Actively work towards maintaining a neat, clean, safe and well organized service area at all times. Maintain a strong working knowledge of all YMCA programs and services. Respond to inquiries in a clear, informed manner. Explore customer needs with probing questions to ensure that patrons understand the broad range of YMCA programs and services. Engage in friendly, open dialogue with members and patrons to promote a sense of belonging and involvement. Communicate all service and safety deficiencies to the Manager on Duty in a timely manner for resolution. Maintain confidentiality in all matters related to members, participants, volunteers and staff. Complete all other duties as assigned. Adherence to all provincial and federal legislation relevant to job description. You bring: Proven Customer Service Experience Computer Literate Excellent Oral Communication Skills Adult Engagement & IC Level # 1 Certification Emergency Training Current CPR and First Aid Must be able to work flexible hours based on client needs Willingness to work evenings and weekends Willingness to participate in mandated training to be completed before or shortly after commencement of work including: AODA Training Health & Safety Awareness Training Bill 168 (Violence & Harassment in the Workplace) Training PCI Compliance WHMIS Child Safeguarding Training Why work for the Y: At the YMCA of Simcoe/Muskoka, we believe in creating a welcoming and inclusive environment for all members and staff. As a Membership Sales & Service staff, you will have the opportunity to make a positive impact on the lives of our participants and the community. You will work alongside a supportive team of individuals who are committed to our vision of building vibrant and connected communities where everyone belongs. Perks: Compensation $18.40/ Hour Wellness day Paid Well-being days YMCA Health and Fitness membership When people find a community where they belong, they shine. At the YMCA of Simcoe/Muskoka, we believe in creating spaces where everyone belongs. In addition to a competitive salary and benefits package, we offer ongoing training and development opportunities to help you grow professionally and personally. If you're looking for a challenging and rewarding career, working with a diverse team where your own ideas will be heard, then the YMCA of Simcoe Muskoka is the perfect place for you. About us: The YMCA of Simcoe/Muskoka is a registered charity dedicated to building healthier, stronger communities by promoting physical, mental, and social well-being for all. We offer a wide range of inclusive and affordable programs and services to individuals and families, regardless of their background or financial situation. Applications will remain open until the position is filled. This role is for an existing vacancy that is available or will be available at the time of fulfillment. We wish to express our appreciation to all applicants for their interest in this position; however, only candidates selected for an interview will be contacted. The YMCA of Simcoe/Muskoka is committed to fair and accessible employment practices. Our goal is a diverse, inclusive workforce that reflects the communities we serve. Each step of our recruitment process is human-led; we do not use artificial intelligence (AI) or automated screening tools. Individuals needing employment accommodation in the hiring process or job postings in an alternative format may contact the People and Culture department at hr@sm.ymca.ca. In keeping with our commitment to child and youth safeguarding, job offers are contingent on the successful completion of a Police Records Check and employment reference checks. Police Records Checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position. Police Records Checks must be renewed every three years.

What you’ll do

The Membership Sales and Service staff are responsible for achieving sales targets and delivering exceptional customer service to YMCA members and facility users. They must also process transactions accurately and maintain a clean, safe, and organized service environment.

Requirements

Candidates must have proven customer service experience, computer literacy, and excellent oral communication skills. Mandatory certifications include CPR, First Aid, and Adult Engagement & IC Level 1, along with the ability to work flexible hours including evenings and weekends.

Benefits

• Wellness day • Paid well-being days • YMCA health and fitness membership • Ongoing training and development opportunities

Listed skills

• Customer service · Preferred
• Sales · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Computer literacy
• Oral communication
• Transaction processing
• Conflict resolution
• Safety compliance
• Relationship building
• Data entry
• Interpersonal skills
• Membership Sales
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Working With Children
• Artificial Intelligence
• Customer Service
• Computer Literacy
• Confidentiality
• Training And Development
• Legislation
• Payment Card Industry (PCI) Data Security Standards
• Child Safeguarding
• Verbal Communication Skills

Job areas

• Customer Service & Support
• Sales
• Social Services
• Sports & Recreation
• Membership Services Representative
• Membership Sales Representative
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel