Senior Technical Support Analyst

Position Name – Sr. Technical Support Analyst Type of hiring – Subcon Location – Toronto, ON (Onsite) Job Description : Seeking a Sr. Technical Support Analyst to support the Media IT application portfolio. Curious about media technology, exceptional technical expertise, driven and a quick learner, the successful candidate will have well-rounded experience supporting both custom developed and third-party platforms. The role is within a team responsible for the end-to-end delivery of new technologies or enhancements to existing. The portfolio includes Salesforce Sales Cloud, Marketing Cloud, GeoAnalytics, Informatica Intelligent Cloud System (iPaaS), AdSales order management and billing system s. Responsibilit iesSystem administration and maintena nceCustomer service excellence for service requests, issue and incident resolut ionManage through the testing and roll-out of configuration, application release cycle, enhancements and maintena nceEnsure the stability of operational systems as well as maintain data integr ityMonitor and evaluate system performance, and report on reliability metr icsAlert and incident management, triage and troubleshooting within agreed S LAsClear and concise communications on incident status and resolut ionDiligent tracking of incident root cause analysis, identify remediation steps and ensure thorough execut ionImprove on early detection of issues through automat ionOptimize the change and release management proces sesEnsure thorough documentation in the team knowledge b aseCollaborate with project management, infrastructure, security and architecture during design, development and deployment to ensure system reliability and performa ncePerform validation steps in support of infrastructure patching activit iesUndertake tech debt clean up activit iesRequired to participate in after hour on-call rotation with t eam Skills and Qualificat ions5+ Years of system administration and production support, preferably aligned with the above described application portfo lio.Experience with Salesforce and Informatica Intelligent Cloud Services (IICS) would be id eal.Bachelor of Computer Science, Engineering or related qualifica tionGood knowledge of industry standard architectural tools, processes and framew orksFamiliarity with ITIL best practices and service requirem entsWindows and Linu x OSOr acleSQL se rverFamiliarity with programming languages, preferably python, java or bash- scripting and automa tionSolid experience with application monito ringExperience with cloud operations would be an a ssetStrong written and verbal sk ills

The role involves system administration and maintenance of the Media IT application portfolio, ensuring system stability and data integrity. Key duties include incident triage, troubleshooting, root cause analysis, and collaborating with cross-functional teams for deployment and patching.

Candidates need over 5 years of experience in system administration and production support, ideally with Salesforce and IICS. A Bachelor's degree in Computer Science or Engineering and proficiency in scripting languages like Python or Java are required.

• PythonPreferred
• JavaPreferred

Identified from the job description. Confirm important requirements above.

• System Administration
• Production Support
• Salesforce Sales Cloud
• Salesforce Marketing Cloud
• Informatica Intelligent Cloud Services
• Python
• Java
• Bash Scripting
• Oracle
• SQL Server
• Windows OS
• Linux OS
• ITIL
• Application Monitoring
• Cloud Operations
• Incident Management

• Technology
• Customer Service & Support
• Software
• Consulting
• Creative & Media

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Apply by

Sep 12, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available