Information Management Systems Business Analyst (Enterprise Content Management Business Analyst)

ABOUT US Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources. WHAT WE OFFER Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls. Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions. Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations. Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation. Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership. ABOUT THE ROLE This position is responsible for supporting Information Management Systems (IMS) related to the effective management of the Region’s electronic information holdings including gathering, documenting and confirming Department requirements, ensuring consistency with corporate information governance policies, standards and best practices; conducting business process analysis to support efficiency improvements through the application of Information Management solutions, and coordinating Information Management system administrative and maintenance projects and tasks. WHAT YOU'LL BE DOING • Assists, coordinates, and collaborates with partners in the creation and design of charters, project scope, and documentation for Information Management System (IMS) implementations, process improvement, or clean-up projects. • Applies business analysis knowledge and expertise to examine and determine Departmental business process analysis or needs/process improvements and ensures a timely and effective solution is provided to meet operational requirements. • Identifies requirements for new potential metadata elements and values and evaluates existing structures making recommendations for improvement or alignment of information management best practices and assists in the integration of existing and new technologies. • Identifies and maintains naming conventions, commonly used file codes, and document type metadata schemas. • Ensures implementation of IMS solutions are in alignment with York Region information governance standards. • Provides operational and core support to existing information management solution users; participates as core functional support for roll-out of information management systems; executes maintenance and clean-up projects. • Coordinates with other functional experts regarding system-based improvement projects including, but not limited to, transitory record clean-up, metadata validation and clean-up, file part and public folder clean-up, security groups clean-up, file plan and document security clean-up, email integration, auto-classification testing, eDisposition, and workflow systems integration. • Provides reporting expertise, IMS usage and enhancements, information architectures, and file structures to ensure that clients are using the system efficiently and effectively. WHAT WE'RE LOOKING FOR • Successful completion of a Community College Diploma in Records and Information Management, Computer Programming or approved equivalent combination of education and experience. • Minimum five (5) years demonstrated experience in Information Management and/or the ongoing administration and maintenance of compliance and information management functionality in Electronic Information Management Systems. • Experience in project management, and ability to formulate and implement quality improvement and change management processes. • Sound knowledge of Information Management Solutions (e.g., eDOCS, M365, etc.) or Records and Information Management Systems that include retention scheduling. • Demonstrated ability in the Region’s core competencies. • Advanced MS Office Suite skills including the use of virtual platforms for conducting meetings and/or presentations.

Responsible for supporting Information Management Systems by gathering requirements and ensuring alignment with corporate governance policies. The role involves conducting business process analysis and coordinating system administrative projects to improve electronic information holdings.

Requires a Community College Diploma in Records and Information Management, Computer Programming, or an equivalent combination of education and experience. Candidates must have at least five years of experience in Information Management and proficiency with solutions like eDOCS or M365.

• Defined Benefit Pension Program • Health Care Spending Account • Employee And Family Assistance Program • Corporate Discounts • Purchase Plans

• Business analysisPreferred
• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Business Analysis
• Enterprise Content Management
• Information Governance
• Project Management
• Change Management
• Metadata Management
• Records Management
• Process Improvement
• Information Architecture
• MS Office Suite
• eDOCS
• M365

• Government & Public Sector
• Technology
• Data & Analytics
• Administrative
• Management & Leadership

Minimum education

College diploma

Minimum experience

5+ years

Apply by

Sep 2, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level