York Region (The Regional Municipality of York)

Service Planner

Richmond Hill, ON
On-site
Posted Oct 9, 2026
1 position

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Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: Bachelor’s degree
Apply by: Oct 16, 2026
Posting language: English
Working hours: 40 hours per week
Seniority: Not Applicable

Job summary

Design and assess transit routes and services, forecast demand, monitor system performance, and analyze ridership, demographic, economic, and field investigation data. Review development and road projects for transit-supportive planning, prepare recommendations, coordinate with operations staff, and present transit plans to the public.

Job details

ABOUT US Almost 1.3 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2051. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources. WHAT WE OFFER Recognized by Forbes as one of Canada’s Best Employers, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls. Defined Benefit Pension Program - With the Ontario Municipal Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions. Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation. Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership. ABOUT THE ROLE Reporting to the Program Manager, Transit Planning, is responsible for designing transit routes, monitoring new routes and route extensions, using statistical applications to forecast transit demand and plan transit services, and ensuring adequate programs are in place to support transit needs; conducting research and analysis of field investigations and demographic studies to develop service proposals, impact statements and transit projections; and providing input to development applications, (Official Plans, Secondary Plans, subdivision and site plan applications) and road reconstruction projects. WHAT YOU'LL BE DOING • Design transit routes to ensure appropriate running, recovery time and transit system integration for community, local, core, rapid transit, and express bus routes. • Communicate with Transit Operations staff to ensure operational feasibility. • Monitor and assess system performance through the collection and analysis of statistics and measurables. • Conduct research and analysis of field investigations, economic, population, employment data, public opinion surveys, ridership data (ie. passenger loads, on-off, revenues), demographic studies, and other applicable research and statistics. • Review development applications, submitted to the branch, to ensure transit supportive land use development (location of future transit infrastructure ie. Routes, stops, walkways, shelter pads, etc.) • Prepare detailed written memorandums, providing comments, suggestions, and recommendations for consideration by the branch. • Conduct public information sessions throughout the Region, presenting annual transit plans to the public. • Performs other duties as assigned to meet Branch and Departmental objectives. WHAT WE'RE LOOKING FOR Successful completion of a University Degree in Planning, Engineering, Environmental Studies, Public Administration, or approved equivalent combination of education and experience. Minimum two (2) years of transit service planning or transportation planning experience. Knowledge of service standards for public transit service. Knowledge of land use planning and environmental assessment processes. Demonstrated ability in the Region’s core competencies. Advanced skills in MS Office Suite, transit scheduling software, GIS software and use of virtual platforms.

What you’ll do

Requirements

A university degree in Planning, Engineering, Environmental Studies, Public Administration, or an approved equivalent combination of education and experience is required, along with at least two years of transit service planning or transportation planning experience. Candidates should know public transit service standards, land use planning, and environmental assessment processes, and have advanced skills in Microsoft Office, transit scheduling software, GIS software, and virtual platforms.