IT Help Desk Assistant

Access Full Position Posting Purpose The IT Help Desk Assistant provides customer service, technical, and administrative support for the School of Continuing Studies under the direction of the Assistant Director, IT. Education Completion of the 1st year in a post-secondary diploma or degree in a relevant field. Experience Minimum of 1 year experience in technical support, IT help desk, or related field. Skills Ability to communicate with others to explain and share information. Ability to provide instruction and support others in developing knowledge or skills. Ability to demonstrate critical thinking and analytical skills. Ability to demonstrate organizational skills to carry out a variety of tasks. Ability to perform basic troubleshooting of technology and equipment (Computer hardware, software, peripherals and A/V). Ability to learn and use a variety of computer applications. Additional Notes Ability to lift up to 25lbs. Access Full Position Posting The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment. York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation. We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact. York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal. PLEASE NOTE: This job posting is for an existing vacancy. Applications must be received by 11:55 pm EST on the posted deadline date, if applicable. Posting deadlines can be updated, or modified, at any time based on hiring needs. Please refer to the York U Career Portal when confirming posting deadlines.

The IT Help Desk Assistant provides customer service, technical, and administrative support for the School of Continuing Studies. The role involves troubleshooting technology and equipment, including hardware, software, and A/V peripherals.

Candidates must have completed the first year of a post-secondary diploma or degree in a relevant field. A minimum of one year of experience in technical support or an IT help desk role is required.

• Customer servicePreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Technical Support
• Administrative Support
• Communication
• Instructional Support
• Critical Thinking
• Analytical Skills
• Organizational Skills
• Troubleshooting
• Computer Hardware Support
• Software Support
• Peripherals Support
• A/V Support

• Technology
• Customer Service & Support
• Education
• Administrative

Minimum education

College diploma

Minimum experience

1+ years

Apply by

Sep 23, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level