Customer Care Attendant - Mercedes-Benz Toronto Queensway

Job summary

The Customer Care Attendant is responsible for greeting customers, performing vehicle walk-around inspections, and managing the flow of vehicles in the service drive-thru. They also assist with vehicle retrieval, refueling, and ensuring the security of the service lot.

Job details

Customer Care Attendant career and employment opportunity awaits you. The Power to Move You Mercedes-Benz Toronto Queensway, part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiastic CUSTOMER CARE ATTENDANT to join the Team. Join now to be part of a company that has been supporting the community for 50 years, and where careers are made and fostered with enthusiasm, integrity, and respect. Now is the time to be part of a Team that encourages progressive and entrepreneurial styles and drives performance through winning attitudes. The expected salary for this role is $50,000.00 per year, based on experience and qualifications. What’s In It For You… Competitive and generous compensation package Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance…and so much more Company-provided tools and equipment Ongoing development and training, including product and industry knowledge, from experienced leaders and experts Opportunity for career advancement within the group Employee preferred pricing for vehicles, travel, gym memberships, cell phones/plans, and so much more About The Opportunity… As an integral part of the “we can do that” operation, this position is responsible for performing a variety of activities in support of checking in service vehicles. Specifically: Greet and welcome customers upon arrival to dealership; direct customers to parking and dealership facility, and/or offer valet parking Tag and Spot check vehicles upon arrival to the dealership; walk-around inspection for damage, tire condition, windshield wipers, et cetera Extract workshop codes from service data in instrument cluster. Ensure that service drive-thru remains uncongested and vehicles are flowing through orderly and timely Participate in the retrieval and delivery of customer vehicles, as required Perform vehicle inspections to ensure sufficient levels of fuel; refuel vehicles prior to customer delivery Perform daily inspection of Service lot for unlocked vehicles and lot security About You… Ideal candidates will have a strong background and proven experience with customer service, including: 1 to 2 years of proven experience in a service drive-thru Secondary School diploma, or equivalent experience ability to operate manual and automatic transmission vehicles Driver's License and clean Drivers Abstract ability to adapt to a changing environment and meet deadlines ability to communicate professionally (verbally and written) strong attention to detail, organized and strategic ability to maintain professionalism ability to work independently and with minimal supervision self-motivated and driven with a passion for excellence in execution a desire to work in a high-energy, fast-paced environment a proven commitment to quality of work Why choose Zanchin Automotive Group? Your career ambitions will be achieved -- we offer career development and advancement. You will be part of a winning team -- we are a leader in the industry driven by 50 years of people-centric business modeling. Your voice will be heard and ideas celebrated -- we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies. You will enjoy a competitive pay plan -- we offer many employment perquisites. You’ll be part of a culture at the fore-front of transparency, communication and engagement – we are a Team, and work together to achieve and thrive. Apply now to join a dynamic company where the future is limitless, and embark on an exciting career and journey. Interested in becoming part of the Zanchin Automotive Group team? Send your resume with salary expectations for review and consideration. We thank all applicants for their interest, but only those candidates selected will be contacted. Zanchin Automotive Group is an equal opportunity employer committed to fostering an inclusive, equitable and accessible workplace where every team member feels valued, respected and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from all people. Should you require accommodation or support in any aspect of the recruitment and selection process, we will work with you to meet your needs. We do not use artificial intelligence tools to screen or select applicants for this role. Applications are reviewed directly by the hiring team.

What you’ll do

The Customer Care Attendant is responsible for greeting customers, performing vehicle walk-around inspections, and managing the flow of vehicles in the service drive-thru. They also assist with vehicle retrieval, refueling, and ensuring the security of the service lot.

Requirements

Candidates must have 1 to 2 years of experience in a service drive-thru environment and possess a valid driver's license with a clean abstract. A secondary school diploma or equivalent is required, along with the ability to operate both manual and automatic transmission vehicles.

Benefits

• Extended medical • Dental • Vision • Life insurance • Company-provided tools and equipment • Ongoing development and training • Career advancement • Employee preferred pricing for vehicles • Travel discounts • Gym memberships • Cell phone plans

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Vehicle Inspection · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Vehicle inspection
• Communication
• Attention to detail
• Organization
• Manual transmission operation
• Automatic transmission operation
• Time management
• Problem solving
• Professionalism
• Self-motivation

Job areas

• Customer Service & Support
• Retail
• Transportation
• Trades