Service Advisor - Maple Mazda (26284)

Job summary

The Service Advisor acts as the primary liaison between customers and the service department, managing the entire service process from appointment to vehicle delivery. Responsibilities include diagnosing guest needs, selling necessary maintenance or repairs, and maintaining clear communication regarding repair status.

Job details

Service Advisor career and employment opportunity awaits you. The Power to Move You Maple Mazda, part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment! We are seeking an experienced, motivated and customer-focused Service Advisor to join out high-performing Service Department. The ideal candidate is passionate about delivering an exceptional guest experience while building lasting relationships and ensuring every vehicle receives high level of care. Our Service Department is highly customer centric, and we are looking for someone who shares our commitment to professionalism, attention to detail, transparency and outstanding service. What’s In It For You…. Work within a professional, high performing Service Department Competitive and generous compensation package Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance…and so much more Company-provided tools and equipment Ongoing development and training, including product and industry knowledge, from experienced leaders and experts Opportunity for career advancement within the group Employee preferred pricing for vehicles, travel, gym memberships, cell phones/plans, and so much more About The Opportunity… As a Service Advisor, you will be the primary point of contact between our guests and the Service Department. You will be responsible for understanding guest needs, recommending appropriate maintenance and repairs, communicating throughout the service process, and ensuring a seamless experience from appointment through vehicle delivery. Specifically sell recommended and required vehicle repair/maintenance serve as the liaison between the customer and automotive service technician explain nature of vehicle maintenance and costs advise customers on how to look after the vehicle and stress the importance of maintenance schedule appointments; contact customers with vehicle repair status updates/follow-ups accurately prepare repair orders and invoices About You…. The successful candidate will be someone who genuinely believes that the guest experience comes fist. You are confident, personable, organized, and able to balance the needs of the guest, technicians and the dealership. You understand that a great service advisor does more than write a repair orders they build relationships, create trust and become a valued automotive partner for the guests. 3+ years proven experience as a Service Advisor or Sales/Customer Service Representative; automotive and/or dealership experience preferred Secondary School diploma, or equivalent experience proficiency working with ERP systems (ie. CDK/Reynolds) proficiency working with Customer Relationship Management Systems ability to sell vehicle maintenance ability to adapt to a changing environment and meet deadlines strong ability to communicate professionally (verbally and written) strong attention to detail; organized and strategic ability to maintain confidentiality and professionalism ability to work independently and with minimal supervision self-motivated and driven with a passion for excellence in execution a desire to work in a high energy, fast-paced environment a proven commitment to quality of work If you are an experienced Service Advisor or service BDC representative who takes pride in delivering an expectational guest experience, we would like to hear from you! Join out team and help us raise the standard for automotive service. Why choose Zanchin Automotive Group? Your career ambitions will be achieved -- we offer career development and advancement. You will be part a winning team -- we are a leader in the industry driven by 50 years of people-centric business modelling. Your voice will be heard and ideas celebrated -- we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies. You will enjoy a competitive pay and bonus plan -- we offer many employment perquisites. You’ll be part of a culture at the fore-front of transparency, communication and engagement – we are a Team, and work together to achieve and thrive. Apply now to join a dynamic company where the future is limitless, and embark on an exciting career and journey. Interested in becoming part of the Zanchin Automotive Group team? Send your resume with salary expectations for review and consideration. We thank all applicants for their interest, but only those candidates selected will be contacted. Zanchin Automotive Group is an equal opportunity employer committed to fostering an inclusive, equitable and accessible workplace where every team member feels valued, respected and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from all people. Should you require accommodation or support in any aspect of the recruitment and selection process, we will work with you to meet your needs. We do not use artificial intelligence tools to screen or select applicants for this role. Applications are reviewed directly by the hiring team.

What you’ll do

The Service Advisor acts as the primary liaison between customers and the service department, managing the entire service process from appointment to vehicle delivery. Responsibilities include diagnosing guest needs, selling necessary maintenance or repairs, and maintaining clear communication regarding repair status.

Requirements

Candidates must have at least 3 years of experience in a service advisor or customer service role, preferably within the automotive industry. Proficiency in ERP and CRM systems, along with strong communication and organizational skills, is required.

Benefits

• Extended medical • Dental • Vision • Life insurance • Employee preferred pricing for vehicles • Travel discounts • Gym memberships • Cell phone plans

Listed skills

• Time management · Preferred
• Customer service · Preferred
• ERP systems · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Sales · Preferred
• Communication · Preferred
• CRM Systems · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Automotive service
• Repair order preparation
• Communication
• Attention to detail
• Sales
• Relationship building
• ERP systems
• CDK
• Reynolds
• CRM systems
• Time management
• Problem solving
• Technical explanation
• Organization

Job areas

• Customer Service & Support
• Retail
• Sales
• Transportation