Front Desk Concierge

Original job posting

Provide guests with a five-star experience, including check-ins and check-outs, and handle administrative tasks such as emails, phone calls, and online bookings. Maintain knowledge of salon services and products, keep the waiting area organized, receive retail orders, and support the team.

Job details

We are looking for personable, detail-orientated and enthusiastic individuals to join our team! Do you love interacting with Guests? Do you love helping people feel beautiful? If so, this is the place for you! Day To Day Responsibilities Providing Guests with a 5-Star Guest Experience Guest Check-ins/outs Administrative Duties - emails, phone calls, online bookings etc. Knowledge of all services offered Product Knowledge - you are educators, not salespeople! Maintaining a clean and organized waiting area Receiving retail orders Being a team member - help our team when possible! Dress like a FASHION AUTHORITY, from head to toe, we are in the beauty industry after all ;) Qualifications Highschool Diploma Minimum one year customer service experience Must be available for open or close shifts during the week Must be able to work one weekend shift a week Knowledge of Phorest booking system is an asset Salary: From $17.80 per hour Benefits Dental care Extended health care Flexible schedule Life insurance On-site parking Store discount Schedule 8 hour shift Day shift Evening shift Weekend availability Supplemental Pay Types Tips COVID-19 Considerations We are a mask friendly salon! If you would like to wear a mask to work, please do!

What you’ll do

Provide guests with a five-star experience, including check-ins and check-outs, and handle administrative tasks such as emails, phone calls, and online bookings. Maintain knowledge of salon services and products, keep the waiting area organized, receive retail orders, and support the team.

Requirements

A high school diploma and at least one year of customer service experience are required. Candidates must be available for weekday opening or closing shifts and one weekend shift per week; familiarity with the Phorest booking system is an asset.

Benefits

• Dental Care
• Extended Health Care
• Flexible Schedule
• Life Insurance
• On-Site Parking
• Store Discount

Listed skills

• Customer service · Preferred
• Product Knowledge · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Guest Check-In and Check-Out
• Administrative Duties
• Email and Phone Communication
• Online Booking
• Knowledge of Beauty Services
• Product Knowledge
• Waiting Area Maintenance
• Retail Order Receiving
• Teamwork
• Phorest Booking System

Job areas

• Customer Service & Support
• Hospitality
• Administrative
• Retail