Technical Writer

Job summary

The Technical Writer will create clear and accurate documentation, including user guides and API references, for products and internal processes. They will collaborate with subject matter experts to translate complex technical concepts into user-friendly content.

Job details

About Us: ZenaTech (Nasdaq: ZENA | FSE: 49Q) is a technology company specializing in AI drones, Drone-as-a-Service (DaaS), enterprise SaaS, and quantum computing solutions for mission-critical business applications. Since 2017, the company has leveraged its software development expertise and expanded its drone design and manufacturing capabilities through ZenaDrone to innovate and enhance customer inspection, monitoring, safety, security, compliance, and surveying processes. Job Overview: We are seeking a detail‑oriented and highly organized Technical Writer to create clear, concise, and accurate documentation for our products, processes, and internal teams. The ideal candidate excels at translating complex technical concepts into user‑friendly content and collaborates closely with cross‑functional stakeholders, including engineering, product management, and support. Key Responsibilities: Develop high‑quality documentation, including user guides, API references, release notes, FAQs, knowledge base articles, and process documentation. Translate complex technical information into clear, engaging, and accessible content for various audiences. Collaborate with subject matter experts (SMEs) across engineering, product, QA, and customer support to gather information and validate accuracy. Maintain and update existing documentation to ensure relevance, accuracy, and consistency. Standardize content by adhering to style guides, templates, and formatting best practices. Create visual aids (diagrams, flowcharts, screenshots, tables) to support written content. Participate in product testing to better understand functionality and identify documentation needs. Manage documentation workflows, version control, and content repositories (e.g., Confluence, Git, SharePoint). Ensure accessibility and usability by writing with clarity, structure, and user experience in mind. Qualifications: Bachelor’s degree in Technical Writing, Communications, English, Computer Science, or a related field. 2–4+ years of experience as a Technical Writer or similar role. Excellent written and verbal communication skills. Strong ability to understand and explain technical concepts. Experience creating documentation for software, systems, or technical processes. Proficiency with documentation tools such as: Confluence, Notion, SharePoint, Markdown, HTML, Git/GitHub, Adobe Acrobat, Snagit, or similar tools Ability to work independently, manage multiple projects, and meet deadlines. Experience with API documentation tools (e.g., Swagger/OpenAPI). Familiarity with UX writing principles. Knowledge of structured authoring frameworks (e.g., DITA). Experience working in Agile development environments. Strong attention to detail Analytical thinking Curiosity and problem‑solving mindset Collaboration and cross‑functional communication Ability to simplify complexity Artificial Intelligence: We use artificial intelligence to review and screen applications and materials. However, every candidate we move forward with is reviewed and selected, and all final hiring decisions are made by a member of our hiring team. We are an equal opportunity employer committed to employment equity utilizing hiring practices on merit and business needs. We encourage applications from women, Indigenous peoples, persons with disabilities, members of visible minorities and all others of legally protected status. This job post is for an existing vacancy.

What you’ll do

The Technical Writer will create clear and accurate documentation, including user guides and API references, for products and internal processes. They will collaborate with subject matter experts to translate complex technical concepts into user-friendly content.

Requirements

Candidates must have a bachelor's degree in a related field and 2-4+ years of experience in technical writing. Proficiency with tools like Confluence, Git, and API documentation tools such as Swagger is required.

Listed skills

• Problem solving · Preferred
• Stakeholder Management · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical Writing
• API Documentation
• Content Standardization
• Cross-functional Collaboration
• User Guide Development
• Visual Aid Creation
• Version Control
• UX Writing
• Structured Authoring
• Agile Methodology
• Analytical Thinking
• Problem-solving
• Information Architecture
• Knowledge Base Management
• Software Documentation
• Stakeholder Management

Job areas

• Software
• Technology
• Creative & Media
• Engineering
• Data & Analytics