Business Development Representative

Job summary

The Business Development Representative is responsible for acquiring new small customers and generating profitable business for ZIM. They will manage the entire sales cycle, from initial prospecting and outbound calling to closing contracts and maintaining long-term customer relationships.

Job details

The mission of the Business Development Representative is to increase the company's revenues with new business, focusing on acquiring new small customers and generating profitable business for ZIM from that segment. In addition, the individual should identify areas of growth and potential opportunities, constantly work to increase sales contribution in designated areas of responsibility, and manage the defined sales process for assigned customers and prospects. Major areas of responsibilities: Perform outbound calls to potential new or unassigned or non-active customers and current customers Prospect for best fit potential customers using various direct methods such as calling and indirect methods such as networking Establish relationships with new customers and secure contracts with new customers to achieve assigned sales quotas and targets Identify potential customer issues and solve them in collaboration with the sales/trade/CS team Drive the entire sales cycle from initial customer engagement to closed sales KPI- At least 5 new customers per month KPI- Customer’s contribution will be above the average of the country per trade. Analyze relevant customers and build a work plan to increase sales Communicate closely with trade and cross-functional teams on market intelligence, service updates, customer challenges and opportunities Identify competition’s products vs ZIM’s Manage the sales process with potential and existing customers to maximize short- and long-term results Build, maintain and manage relationships with customers in the assigned portfolio Enter and update customer information in the database/CRM Identify and pursue opportunities for cross-sell and up-sell to new and existing customers (VAS services) in the segment Analyze customers' sales potential and plan activities to increase share of wallet Develop strategic and tactic sales plans to accommodate personal and corporate goals Forecast growth potential and proposed steps for growth in destinations that suits ZIM Monitor and report sales goals/targets/KPIs in line with company’s objectives Leverage the sales Smart Tools to support results achievements Requirements Key requirements: Four year college or university program certificate preferred 1 to 2 years tele-sales and or sales experience in the ocean shipping or related industry. Competencies: Customer service approach (internal & external) - be most attentive and response positively to customer needs on time; Cooperate with the customer in an effective and efficient manner that will make the customer perceive you as a partner. Communication skills – Able to communicate well with customers, deliver core messages that are clear and understandable, and lead to action Problem Solving- identify the needs / problem source / anticipate potential problems Proactivity – Anticipate future needs, changes or problems and take actions accordingly. Initiate new ideas and seek new opportunities Team Player - Collaborating with other team members. Show commitment and respect to others. Actively listens and offers constructive feedback / opinion. Transparency – Willingly and openly shares information and experience with others aiming to improve the outcome Business acumen - understand market trends, define initiatives and find top-notch solutions.

What you’ll do

The Business Development Representative is responsible for acquiring new small customers and generating profitable business for ZIM. They will manage the entire sales cycle, from initial prospecting and outbound calling to closing contracts and maintaining long-term customer relationships.

Requirements

Candidates should have 1 to 2 years of tele-sales or sales experience, preferably within the ocean shipping or related industry. A four-year college or university degree is preferred, along with strong communication, problem-solving, and proactive business skills.

Listed skills

• Teamwork · Preferred
• Problem solving · Preferred
• Sales · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Business development · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Tele-sales
• Prospecting
• Customer Relationship Management
• Business Development
• Negotiation
• Market Intelligence
• Cross-selling
• Up-selling
• CRM
• Communication
• Problem Solving
• Proactivity
• Teamwork
• Business Acumen
• Strategic Planning
• Outbound Calls
• Cross-Selling
• Relationship Management
• Constructive Feedback
• Sales Prospecting
• Customer Service
• Customer Engagement
• Forecasting
• Key Performance Indicators (KPIs)
• Market Trend
• Ship Transport
• Sales Process

Job areas

• Sales
• Logistics
• Customer Service & Support
• Transportation
• Business Development Representative
• Business Development Specialist
• Commercial Sales Representatives
• Market Research Analysts and Marketing Specialists

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