Customer Service Representative

Job summary

The representative will manage incoming customer inquiries via phone and email regarding cargo tracking, scheduling, and invoicing. They are responsible for resolving complex issues and maintaining accurate customer records in the ZRM system.

Job details

Main Purpose of the role The Customer Service representative will be responsible for answering various customer inquiries over the phone and through written email interactions with positivity and a Can-Do approach. The role requires you to answer questions relating to cargo, track and trace cargo movements, schedule inquiries, invoicing and solving at times complex issues for customers to ensure the timely reception / shipping of their cargo from all over the world. Key responsibilities Effectively manage incoming calls and provide excellent customer service by identifying and assessing customers’ needs and providing accurate, valid and complete information Responding to all types of queries via email and entering notes / making adjustments to customer profiles as needed in ZRM + coding call categories for tracking purposes. Requirements Requirements High school diploma or general education degree (GED) One-year related experience and/or training; or equivalent combination of education and experience. Bilingual an asset but not required (English strong written and verbal a must) Computer Literacy (word, excel, outlook) Ability to maintain working hours in different time zones for back up on occasion (particularly Pacific Time Zone)

What you’ll do

The representative will manage incoming customer inquiries via phone and email regarding cargo tracking, scheduling, and invoicing. They are responsible for resolving complex issues and maintaining accurate customer records in the ZRM system.

Requirements

Candidates must have a high school diploma or GED and at least one year of relevant experience. Proficiency in Microsoft Office and strong written and verbal English skills are required.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• invoicing · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Phone Support
• Email Communication
• Cargo Tracking
• Invoicing
• Problem Solving
• Data Entry
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Time Management
• Bilingualism
• Positivity
• Track And Trace
• Multilingualism
• Computer Literacy
• English Language
• Customer Inquiries

Job areas

• Customer Service & Support
• Logistics
• Administrative
• Transportation
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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