Receptionist

Job summary

Welcome guests and manage check-in, checkout, appointments, cancellations, and waitlists to support a smooth salon schedule. Process payments and daily reconciliation, encourage rebooking and sales, respond to guest inquiries and reviews, and keep reception and retail areas organized and stocked.

Job details

Receptionist 3Twelve Beauty Lounge | Calgary, AB – CORE Shopping Centre | Full-Time $18–$22 per hour + 10% commission on services and products Do you enjoy creating a great first impression and making every guest feel genuinely welcome? 3Twelve Beauty Lounge is a luxury spa and salon in downtown Calgary, and we’re looking for a confident, organized Receptionist to help deliver a seamless guest experience from arrival to checkout. The Role You’ll be the friendly face of our front desk, keeping appointments organized, supporting guests and helping the salon run smoothly. Your responsibilities will include: Welcoming guests and managing check-in and checkout Booking, confirming and rescheduling appointments Managing cancellations and waitlists to help keep the schedule full Processing payments and completing daily reconciliation accurately Encouraging rebooking and recommending suitable services and retail products Responding professionally to guest inquiries and reviews Keeping the reception and retail areas clean, organized and well stocked The Person We’re looking for someone who is professional, approachable and calm under pressure. You will need: At least 6 months of reception or front desk experience in a spa, salon or beauty environment At least 6 months of administrative experience Weekend availability Confidence using booking software and point-of-sale systems Strong communication skills in English Excellent organization and attention to detail Discretion when handling guest information Retail sales experience, knowledge of spa and salon services, or additional languages would be an advantage. What We Offer $18–$22 per hour 10% commission on services and products Dental and vision care Massage and wellness benefits Store discounts Additional employee benefits Our current hours are Monday to Sunday, 10am–6pm, although these may change as we grow. What’s Next? If you enjoy working with people and want to be part of a growing luxury beauty brand, we’d love to hear from you. Apply with your resume and a short cover letter explaining why you’d be a great fit for 3Twelve Beauty Lounge.

What you’ll do

Welcome guests and manage check-in, checkout, appointments, cancellations, and waitlists to support a smooth salon schedule. Process payments and daily reconciliation, encourage rebooking and sales, respond to guest inquiries and reviews, and keep reception and retail areas organized and stocked.

Requirements

Requires at least six months of reception or front desk experience in a spa, salon, or beauty environment, at least six months of administrative experience, and weekend availability. Candidates should be confident with booking software and point-of-sale systems, communicate well in English, stay organized and detail-oriented, and handle guest information discreetly.

Benefits

• Dental Care
• Vision Care
• Massage And Wellness Benefits
• Store Discounts
• Additional Employee Benefits

Listed skills

• Payment Processing · Preferred
• Point-of-sale systems · Preferred
• Communication · Preferred
• Organization · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Reception
• Appointment Booking
• Appointment Confirmation
• Appointment Rescheduling
• Cancellation And Waitlist Management
• Payment Processing
• Daily Reconciliation
• Rebooking
• Retail Sales
• Guest Inquiry Management
• Review Responses
• Booking Software
• Point-Of-Sale Systems
• Communication
• Organization
• Attention To Detail

Job areas

• Customer Service & Support
• Administrative
• Hospitality
• Retail
• Sales

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